People Ops Assistant

People Ops Assistant,About ZigZag GlobalIf you’ve made an online return with Zara, Selfridges or boohoo there’s a good chance you’ve already been introduced to our award-winning SaaS platform. We’re an eCommerce returns business, that has been on a mission to build the best retail returns and post-purchase solution since 2015. Today, hundreds of companies across 130 countries use the ZigZag platform to help reduce the cost, friction, and impact of returns. We’re passionate about streamlining the returns and post-purchase experience for our clients and their customers.Helping our clients to become more sustainable and profitable in the process. In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns. We believe we have the chance to genuinely challenge and disrupt the industry, so come and join the ambitious and caring team determined to build the world’s most innovative, and helpful returns experience possible.About the People TeamOur UK People team is newly formed and this role will be the second member of the team. We’re passionate about ensuring every employee at ZigZag has the best possible employee experience. We’re here to support employees – they’re our clients! This is a great time to be joining the team as we’re in the process of building out all our processes and establishing the function. You’ll have the opportunity to help shape our processes, philosophies and culture. RequirementsThis role is part-time and the equivalent of 3 days (24 hours) a week and we're flexible about when those hours are worked throughout the week.What you’ll be doing:Employee LifecycleManage all employee life-cycle processes including, onboarding, benefits, probation and offboardingEnsure all right to work checks are completed and up to dateIssue all employee documentation, including contracts and amendment lettersSupport the administration of company benefitsSupport with the running of our review cycles, such a performance reviews and salary reviewsSupport with employment relations cases and processesHelp to create and maintain all People & Culture policies and philosophies, touching on all aspects on the employee journeySupport with creating, rolling out and managing culture and culture change initiatives, ensuring we are being intentional about harnessing and preserving our great working culture as we growSupport for EmployeesBe the first point of contact for employees, providing day-to-day support for any queries or concerns they may have around pay, policies and process etc.Listen to employees, collecting their feedback on culture and processes, suggesting ways in which we can improve based on theseSupport employees in the visa application processConstantly looking to improving our workflows and processes, making full use of our HRIS and other tools to help automate processesBuild and produce reports to keep track of people metricsProduce and upload reports for salary benchmarkingPeople Data and ReportingMaintain our HRIS, HiBoB ensuring our is always up to date and employees files and documentationConstantly looking to improving our workflows and processes, making full use of our HRIS and other tools to help automate processesProduce and upload reports for salary benchmarkingBuild and produce reports to keep track of people metricsWhat you’ll need to be successful:1-2 years previous experience in HR or People OpsGenuinely care about people and their employment experienceAbility to take initiative, be autonomous and get stuff doneA positive and solution focused approach to problem solvingAbility to work well with ambiguity and turn ideas into practical processes and clear philosophiesEmotional intelligence and the ability to treat difficult conversations and sensitive situations with careA sincere and professional approach, always being honest, ethical and fairGreat communication skills – one of our key roles as people team is to build trust and deliver clear and consistent messaging to employees of all levelsBenefits24 days holidays + bank holidays + additional day holiday after every full year of service (up to 5 additional days)Flexible work options – fully remote or hybrid options – depending on your location (our office hub is in London)Flexible working hours – to provide work life balancePension PlanBUPA Private Medical InsuranceEmployee referral bonus schemeApply tot his job