**Remote Customer Service Representative - Must Reside in NY (Starting 1/20/2025)**

**Join arenaflex's Thriving Team as a Remote Customer Service Representative!** Are you a motivated and customer-focused individual looking for a rewarding career in the customer service arena? Do you thrive in a remote work environment and enjoy the flexibility of working from home? Look no further! arenaflex is seeking ambitious, self-motivated, and driven individuals like you to join our team as a Remote Customer Service Representative. **Why Choose arenaflex?** At arenaflex, we offer a unique blend of work-life balance, career growth opportunities, and comprehensive benefits. As a Remote Customer Service Representative, you'll enjoy: * **Work from home**: Enjoy the flexibility of working from the comfort of your own home, with a dedicated workspace that suits your needs. * **Paid training**: Receive comprehensive training and onboarding to ensure you're equipped with the skills and knowledge to excel in your role. * **Team-oriented work environment**: Collaborate with a dynamic and supportive team of professionals who share your passion for delivering exceptional customer service. * **Growth opportunity**: Develop your skills and advance your career with arenaflex, with opportunities for professional growth and development. * **Comprehensive benefits package**: Enjoy a range of benefits, including medical, dental, and vision coverage, a 401(k) retirement plan with employer matching, paid time off, and paid holidays. **Responsibilities:** As a Remote Customer Service Representative, you'll be responsible for: * **Assisting customers with billing inquiries/concerns**: Provide timely and effective support to customers, addressing their concerns and resolving issues in a professional and courteous manner. * **Ensuring accurate account information**: Verify and update customer account information in our client system, ensuring accuracy and attention to detail. * **Providing detailed explanations of account status and inquiries**: Communicate complex information in a clear and concise manner, ensuring customers understand their account status and any relevant details. * **Adhering to State and Federal regulations**: Comply with relevant regulations and guidelines, ensuring you're aware of and adhere to all applicable laws and regulations. * **Assisting customers with delinquent accounts**: Work with customers to resolve delinquent accounts, following state guidelines and ensuring timely resolution. * **Utilizing exceptional communication skills**: Develop and maintain strong relationships with customers, using effective communication skills to meet both client and customer goals. **Key Results Areas:** As a Remote Customer Service Representative, you'll be measured on the following key results areas: * **Maintain an average Inbound Handle Time**: Ensure timely and efficient handling of customer inquiries, meeting or exceeding performance targets. * **Achieve Quality Assurance goals**: Deliver high-quality service, meeting or exceeding quality standards and expectations. * **Adhere to Production measures**: Meet or exceed performance targets for time spent on calls, schedule adherence, and other key metrics. **Qualifications:** To succeed as a Remote Customer Service Representative, you'll need: * **High School graduate/equivalent**: A minimum educational requirement, with a strong focus on communication, problem-solving, and customer service skills. * **Detail-oriented and organized**: Ability to prioritize tasks, meet deadlines, and maintain accurate records. * **Effective communication skills**: Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner. * **Microsoft applications proficiency**: Familiarity with Microsoft applications, including Word, Excel, and Outlook. * **Ability to learn software applications**: Willingness to learn and adapt to new software applications and systems. * **Strong focus on shift attendance**: Regular attendance and punctuality, with a strong commitment to meeting scheduled shifts. **Technical Requirements:** For remote positions, the minimum internet speed requirements are: * **Broadband internet connection**: No DSL or dial-up connections are acceptable. * **Hard-wired connection required**: No Wi-Fi or Wi-Fi hotspots are allowed. * **Speed Test Results**: 25 mbps download and 20 mbps upload speeds are required. **Camera Requirements:** Cameras are required to be on during training from start to end of each shift (not including breaks and lunches). **Equal Employment Opportunity:** arenaflex provides equal employment opportunities for all individuals, regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws. **Apply Now:** Ready to join arenaflex's thriving team as a Remote Customer Service Representative? Apply now and take the first step towards a rewarding career in customer service! Apply for this job