[Remote] IT Infrastructure & Service Management Consultant (Temporary)

Note:The job is a remote job and is open to candidates in USA. The National Multiple Sclerosis Society is dedicated to driving research for a cure and supporting those affected by MS. They are seeking an experienced IT Infrastructure & Service Management Consultant to assess and improve IT operational processes, providing oversight for the Infrastructure and Service Desk teams while identifying opportunities for enhanced efficiency and service delivery. Responsibilities• Conduct a comprehensive review of current IT infrastructure, service management, and cybersecurity processes.• Facilitate structured stakeholder interviews and workshops to gather insights and validate workflows. • Document current state processes, systems, dependencies and organizational structures using standardized frameworks. • Develop future state recommendations aligned with ITIL, COBIT, and other relevant methodologies. • Create a roadmap for process and operational improvements. • Review existing governance frameworks, decision rights, and escalation paths. • Evaluate KPI dashboards and reporting mechanisms.• Provide interim leadership and tactical oversight for the Infrastructure and Service Desk teams. • Support day-to-day decision-making, prioritization, and issue resolution. • Collaborate with cybersecurity stakeholders to ensure tactical alignment and risk mitigation. • Provide tactical monitoring for cybersecurity threats and issues. • Foster team engagement and ensure continuity of service delivery during the engagement period. • Propose and implement improvements for visibility and accountability.• Review Technology Contracts and subscriptions, assess ownership, business alignment and recommend rationalization/renegotiation strategies. • Support internal communications to ensure transparency and engagement. • Partner with IT Operations, Security, Architecture, and Business Units to ensure alignment and buy-in. • Present findings, recommendations, and progress updates to senior leadership. • Prepare executive-level documentation and presentations. Skills• 7+ years of experience in IT Infrastructure, Service Management, and consulting roles.• Strong knowledge of ITIL, service delivery models, and cybersecurity fundamentals. • Demonstrated success in leading process redesign and operational improvement initiatives. • Experience managing or overseeing technical teams in a matrixed or transitional environment. • Excellent communication, documentation, and stakeholder engagement skills. • ITIL v4 Certification or equivalent. • Experience with National Institute of Standards and Technology (NIST) Cybersecurity and Risk Management Framework• Experience with cloud platforms (AWS, Azure, GCP), Expertise in Azure (particularly around IaaS, PaaS, Shared files) will be huge plus• Proven experience in Windows and Office 365 ecosystem• Experience in advanced internet working initiatives.large-scan LAN, WAN, VoIP, Cisco IOS (switches, ASA firewalls, QoS policies, Access lists and traffic prioritization• Experience working with Carriers and Telecom (Avaya Cloud and/or Five9 preferred)• Familiarity with enterprise architecture frameworks (e.g., TOGAF). • Prior experience in regulated industries (e.g., healthcare, finance) is a plus. • Good understanding of Agile methodologies and tools like Jira and Bitbucket for development, version control, collaboration, and trackingBenefits• Paid Time Off Plan• Paid Holidays• 401k Retirement Savings Plan with Society match• Commuter Benefit Plan• Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage• Spring Health Membership offering free therapy and professional coaching• Additional voluntary benefit offeringsCompany Overview• The National MS Society's vision is: A World Free of MS.It was founded in 1946, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job