[Remote] L2 NOC Security Engineer

Note:The job is a remote job and is open to candidates in USA. NETSYNC is seeking a Level II NOC Security Engineer to join their Network Operations Center (NOC) team. The role involves providing advanced troubleshooting and security incident response while supporting a diverse mix of enterprise customers in a fast-paced managed services environment. Responsibilities• Administer, monitor, and troubleshoot Cisco FTD and Firepower Management Center (FMC)• Administer, monitor, and troubleshoot Palo Alto firewalls and Panorama• Perform firewall rule reviews, rule creation, and policy optimization• Conduct packet captures and deep-dive traffic analysis• Respond to and triage security-related alerts and incidents• Validate and troubleshoot VPN tunnels (site-to-site and remote access)• Perform HA failover checks and system health monitoring• Review and analyze logs, syslog feeds, and SIEM outputs• Support routing/switching technologies including BGP, OSPF, EIGRP, VLANs, ACLs, and L2/L3 connectivity• Collaborate with Enterprise Networking, Collaboration, and Datacenter teams• Assist with LogicMonitor alerts and proactive device checks• Manage incidents, requests, and escalations in Freshdesk• Provide clear, professional communication to customers and internal teams• Document troubleshooting steps and environment-specific knowledge• Collaborate with L3 Security andProfessional Services on escalations• Participate in configuration audits and best-practice initiativesSkills• Extensive hands-on experience with Cisco FTD/FMC• Extensive hands-on experience with Palo Alto firewalls/Panorama• Strong understanding of routing/switching fundamentals• Experience troubleshooting enterprise environments• Strong customer-facing communication skills• Experience with packet-capture tools• Experience troubleshooting VPN, NAT, ACL, and HA issues• Ability to work in a 24x7 NOC and join after-hours rotations• Strong documentation and ticket hygiene• Experience with Fortinet FortiGate (bonus, not required)• Familiarity with LogicMonitor, Cisco ISE, ClearPass, Umbrella• Experience supporting multi-customer environments• Understanding of ITIL workflowsBenefits• Medical• Dental• Vision• Life• PTO• 401 company matchCompany Overview• Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others.It was founded in 2002, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees. Its website isCompany H1B Sponsorship• NETSYNC has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job