[Remote] Loan Documentation Specialist

Note: The job is a remote job and is open to candidates in USA. Figure is a leading non-bank HELOC lender focused on maximizing the value of homeownership. They are seeking a Loan Documentation Specialist to manage the mortgage and HELOC post-close process, ensuring smooth operations and exceptional customer service throughout the documentation and processing stages. Responsibilities • Partner with customer operations and processing to ensure a smooth post close mortgage process • Provide exceptional customer service to both internal and external customers • Be process focused and continuously look for opportunities for improvements and efficiencies • Work independently to prioritize work based on investor delivery expiration and closing dates • Handle tasks such as printing, signing, notarizing, and recording relevant documents • Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations • Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART • Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing • Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors • Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions • Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps • Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders • Process documents for closing appointments as necessary • Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant • Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs • Conduct prepurchase review of piggyback loan documents, including loan applications, estimates, disclosures, AUS, Credit Reports, and deeds of trust, ensuring proper execution and compliance • Oversee the process for FNMA loan delivery and MERS registration • Perform additional duties as assigned to support the team and company operations Skills • 1+ year of administrative and/ or customer-facing experience • Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines • Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines • Exceptional customer service skills to work with external customers • Ability to organize and manage a large pipeline of loans • Analytical skills and drive to look for process improvements and ways to digitize and automate processes • Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack • Experience in residential mortgage lending with Post-Closing experience • In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products • Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM • Knowledge of State and County recording requirements and needs Benefits • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans • Company HSA, FSA, Dependent Care, 401k, and commuter benefits • Employer-funded life and disability insurance coverage • 11 Observed Holidays & PTO plan • Up to 12 weeks paid family leave • Continuing education reimbursement Company Overview • Conversion Capital is an asset management firm focused on internet and software investments. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 2-10 employees. Its website is Apply tot his job