[Remote] Prompt Engineer for AI Voice Agents in Healthcare Provider Systems

Note:The job is a remote job and is open to candidates in USA. BigRio is a company focused on innovative solutions in healthcare, and they are seeking a Prompt Engineer for AI Voice Agents. The role involves designing and optimizing prompts for AI voice agents to enhance patient experiences and call center workflows in healthcare settings. Responsibilities• Design, test, and optimize prompts for AI-powered voice agents to improve call center workflows and patient experience• Inbound and outbound use cases for appointments scheduling and rescheduling, prescription refills, password resets, Patient surveys, Billing and several others• Integrate conversational AI with call center systems (e.g., SIP, IVR, telephony, EHR/EMR)• Monitor performance of deployed prompts and voice agents, leveraging analytics to enhance accuracy, tone, and efficiency• Develop reusable prompt frameworks tailored for healthcare and patient support scenarios (e.g., appointment scheduling, triage, billing inquiries)• Work closely with engineers, data scientists, and product teams to refine LLM behavior in real-time call environments• Ensure compliance with privacy, data security, and healthcare regulations• Provide ongoing enhancements and training for AI agents to handle edge cases, escalate appropriately, and improve overall call outcomesSkills• Bachelor's degree in Computer Science, Computational Linguistics, AI/ML, or related field (Master's preferred)• Direct healthcare provider experience — you understand hospital and clinic workflows, patient communication, and provider-side requirements• 3–5+ years of experience in prompt engineering, conversational AI, or voice agent/call support development with real-world use cases• Hands-on experience with LLMs (OpenAI, Anthropic, Azure OpenAI, etc.), NLP frameworks, and voice AI platforms• Familiarity with call center technologies (SIP, IVR, Voice Telephony, Dialogflow, Amazon Connect, Genesys, or similar)• Strong background in healthcare provider environments, including HIPAA compliance and EHR/EMR integrations• Experience with scripting languages (Python, JavaScript) and API integrations• Excellent communication skills with the ability to collaborate with both technical and non-technical teams• Proven track record working in a hospital, clinic, or provider setting• Prior experience designing conversational flows for patient scheduling, insurance verification, or clinical triage• Knowledge of healthcare standards like HL7, FHIR, or Epic/Cerner integrations• Experience in measuring and improving speech recognition accuracy and naturalness of AI responses• Exposure to contact center analytics, sentiment analysis, and call optimization• Demonstrated success in deploying voice agents or call support solutions in healthcare or patient service environmentsCompany Overview• BigRio is a technology consulting firm empowering data to drive innovation and advanced analytics.It was founded in 2013, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website isCompany H1B Sponsorship• BigRio has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job