[Remote] Remote - Software Asset Management Analyst ( experience with ServiceNow SAM Pro )

Note: The job is a remote job and is open to candidates in USA. System One is a leader in delivering outsourced services and workforce solutions across North America. They are seeking a Software Asset Management Analyst to manage software licenses, perform compliance audits, and drive process improvements within ServiceNow SAM Pro. Responsibilities • Manage software licenses for major publishers (Microsoft, Adobe, Autodesk, Atlassian, Figma, Smartsheet, etc.) • Perform compliance audits, create software models and entitlements, and reconcile procurement data • Define and document SAM (Software Asset Management) processes and SOPs (Standard Operating Procedures) for governance and lifecycle management • Create process documents and design process diagrams using Microsoft Visio • Process standard and non-standard software requests; reclaim unused licenses and allocate them via publisher portals • Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in the ServiceNow catalogue and create entitlements • Maintain the ServiceNow software catalogue • Execute license revocation procedures • Configure software models, contracts, and entitlements; utilize the License Workbench for dashboards and compliance tracking • Generate ELP (Effective License Position) reports and analyze usage trends for cost optimization • Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies • Drive automation and process improvements within ServiceNow SAM Pro • Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices • Conduct and lead meetings with stakeholders to review SAM performance, compliance, and optimization initiatives • Maintain and track the SAM Action Item Tracker; prepare and circulate MoM (Minutes of Meeting) for governance • Initiate cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend Skills • W2 employment only; no C2C (Corp-to-Corp) with third parties • Several years of experience with Software Asset Management (SAM) and ServiceNow SAM Pro • Experience in ServiceNow SAM Pro, specifically: License Workbench, dashboards, and reporting • ServiceNow SAM Reporting: ELP (Effective License Position), usage analysis, installation vs. allocation tracking • Publisher License Models: Microsoft, Adobe, Autodesk, Atlassian, etc • Audit and True-Up (annual license reconciliation) experience; Microsoft MLS (Microsoft License Statement) report processing • Vendor coordination and procurement support • Process documentation and diagrams (Microsoft Visio); advanced Excel skills • Discovery data analysis using tools such as SCCM (Microsoft System Center Configuration Manager), Qualys, and ACC (Adobe Admin Console) • Cost optimization and compliance governance Benefits • Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans • Participation in a 401(k) plan Company Overview • System One is a professional staffing firms. It was founded in 2008, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • System One has a track record of offering H1B sponsorships, with 5 in 2025, 6 in 2024, 9 in 2023, 10 in 2022, 9 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job