[Remote] Solutions Architect (contact center + AI) [80592]

Note:The job is a remote job and is open to candidates in USA. Onward Search is seeking a Solutions Architect to support large-scale enterprise technology initiatives within a multi-year transformation program. The role involves integrating and modernizing systems for contact centers and digital experiences, focusing on conversational AI and service operations workflows. Responsibilities• Receive epic and feature assignments, partnering with train architects to establish solution direction• Collaborate with Product Owners, Business Analysts, and technical leads to clarify requirements and refine solution design• Coordinate with domain architects to ensure alignment with enterprise architecture patterns and cross-domain impacts• Work closely with integration architects to produce solution artifacts including sketches, diagrams, and presentations• Maintain and expand business and systems subject-matter expertise across assigned programs• Apply established architecture patterns or define new patterns when addressing emerging needs• Present solution designs to stakeholders, including architecture teams, infrastructure SMEs, and business partners, for review and approval• Guide design decisions across program initiatives spanning contact-center modernization, digital experience, conversational AI, and workflow transformation• Support the technical execution of SAFe Agile Release Trains by ensuring architectural consistency, clarity, and scalability across features and integrationsSkills• Extensive experience in systems integration across complex, enterprise environments• Strong background in architecting and developing large-scale systems using disciplined, rigorous design approaches• Skilled in requirements analysis, estimation, systems design, application design, and testing processes• Proficiency with modern programming languages and frameworks including Java, JavaScript, Node.js, messaging and queuing architectures, and cloud/on-prem infrastructure• Experience with distributed computing, concurrency control, parallelism, and race-condition mitigation• Strong collaboration, influence, and consensus-building skills across product, program, engineering, and stakeholder groups• Excellent verbal and written communication skills with ability to present architecture solutions to diverse audiences• Demonstrated ability to manage multiple competing priorities independently• Proven track record delivering high-quality software solutions using Agile methodologies and working on Agile teams• Experience with SAFe development environments and multi-train program delivery• Familiarity with design patterns and architecture best practices• Experience facilitating stakeholder and partner meetings• Architectural experience with cloud-native platforms, especially AWS and GCP• Knowledge of relational and NoSQL databases, including normalization, denormalization, sharding, and data-centric patterns• Background in GenAI and Conversational AI (e.g., RAG frameworks, vector search, embeddings, IBM WatsonX, bolthires Dialogflow)• Experience designing high-quality, developer-friendly REST APIs• Exposure to bolthires/CD, DevOps, distributed caching, and event-driven architectures• Experience with workflow and case-management tools such as ServiceNow or Salesforce• Familiarity with SAFe software development principlesBenefits• Benefits eligibleCompany Overview• Recruitment and Staffing Services for Digital, Creative, and Marketing Professionals.It was founded in 2007, and is headquartered in Wilton, Connecticut, USA, with a workforce of 51-200 employees. Its website is Apply tot his job