[Remote] Sr. Process Optimization Consultant

Note:The job is a remote job and is open to candidates in USA. The Hartford is an insurance company that aims to make a difference by transforming customer journeys and operational processes. TheSenior Process Optimization Consultant will lead cross-functional efforts to enhance user experiences and business processes, utilizing methodologies like DMAIC and Lean principles to identify and prioritize improvement opportunities. Responsibilities• Lead timely and structured discoveries on assigned initiatives to define project charters, uncover customer pain points, process inefficiencies, and automation opportunities.• Apply DMAIC, Lean, and Six Sigma methodologies to assess current-state processes, analyze data and customer/employee feedback, identify root causes, and prioritize improvement opportunities. • Facilitate journey mapping workshops to visualize current and future states, align stakeholders, and define bolthires-state designs. • Develop lean business cases and bolthires-benefit analyses to quantify potential value, effort, and risk for prioritized initiatives; leverage qualitative and quantitative data, competitive insights, and customer feedback to inform initiative selection and prioritization.• Lead by example as a change champion—model innovative thinking, inspire a culture of continuous improvement, and influence stakeholders to embrace new ways of working. • Design and test proof-of-concept pilots to validate strategic hypotheses and assumptions before full-scale implementation. • Define and document future-state workflows, operating models, and business requirements for enabling capabilities, ensuring alignment with business objectives and compliance standards. • Collaborate withSenior Platform Product Owners to transition prioritized work into platform capability definition and delivery; adjust future-state processes based on actual scope and outcomes, ensuring alignment with implemented capabilities.• Establish control plans and reporting routines to monitor process stability, measure outcome achievement, and identify future optimization opportunities; conduct root cause analyses, process audits, and risk assessments to inform continuous improvement strategies. • Develop and execute operational readiness and comprehensive change management strategies to support adoption of new capabilities, processes, and behaviors while minimizing disruption to business operations. • Facilitate cross-functional teams and provide guidance to leadership on process management, continuous improvement, and strategic business decisions.• Develop and monitor KPIs to measure process health and improvement; ensure process artifacts are maintained for effective ongoing management. • Stay current on industry trends, process optimization best practices, and regulatory changes to inform strategy. • Operate with an ownership mindset—be proactive, innovative, and challenge the status quo to deliver customer-first solutions. Skills• 5+ years of experience in employee benefits insurance, operations, or business transformation, with a strong focus on process optimization and customer experience.• 5+ years of experience leading process improvement initiatives using Lean, Six Sigma, or DMAIC methodologies; Green Belt certification preferred. • Proven ability to define project charters, manage end-to-end process optimization projects, and deliver within scope, schedule, and budget; track record of delivering outcomes that have measurable business impact. • Experience developing business cases and bolthires-benefit analyses, including value estimation, success measures, and financial impact. • Strong analytical and critical thinking skills with ability to interpret data, identify root causes, and develop actionable recommendations; Ability to synthesize complex data, extract actionable insights, and clearly articulate strategic initiative recommendations and trade-off decisions to stakeholders.• Demonstrated success in journey mapping and reimagining workflows to improve customer experience and operational efficiency. • Familiarity with Agile and Lean delivery frameworks and ability to collaborate effectively with product management teams. • Excellent stakeholder engagement and influencing skills, with ability to build strong relationships and drive alignment in complex, matrixed environments. • Strong change management and communication skills, including experience implementing adoption strategies for new processes and behaviors.• Highly organized, detail-oriented, and able to manage complexity and ambiguity while operating with an ownership mindset and innovative approach. • Highly adaptable, innovative, and proactive, with a customer-first mindset and ability to challenge the status quo. • Bachelor’s degree required. • Green Belt certification preferred. • PMP certification, Six Sigma/Lean certifications, SAFe certifications. • MBA or equivalent preferred. Benefits• Short-term or annual bonuses• Long-term incentives• On-the-bolthires recognitionCompany Overview• The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is Apply tot his job