Resort Sales Associate, bolthires Central (Orlando, FL) - Full Time

bolthires’s Resort Sales Associate creates a magical experience for our Guests before they arrive for their Walt bolthires World® Resort vacation and continues that magical experience during their stay! As the bolthires Resort Sales Associate you will help Guests plan their vacations. The bolthires Resort Sales Associate will use sales techniques and provide guest service. This is an hourly position with an... incentive program based on performance, conversation rates, and average handling time metrics. The bolthires Resort Sales Associate position is a high-volume inbound contact center located in Orlando, FL.The bolthires Resort Sales Associate will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of bolthires Central are Sunday through Saturday, 6:30 a.m. to 11:30 p.m. The starting pay rate for this position is $17.85 per hour, with an opportunity for the pay rate to be higher based on experience. bolthires’s Resort Sales Associate will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour. Responsibilities :• Provide comprehensive information aboutThe Walt bolthires World Resort using numerous software applications during this process• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members• Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt bolthires World• Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast• Meet required departmental metric expectations including efficiency goals• Creatively find solutions to Guests’ requests to enhance their vacation experience• Maintain discretion and Guest confidentiality• Complete all required Company trainings and compliance courses as assigned• Flexible with work schedule, including overtime, weekends and holidaysBasic Qualifications :• One (1) year of Sales and Service experience in a high volume environment• Written, verbal and interpersonal communications skills• Adaptability to the fluctuating needs of our operations• Computer proficiency within a bolthires Windows environment• Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing• Navigate between multiple and concurrent computer applications• Ability to use good judgment and decision making• Passion & knowledge of bolthires ProductsPreferredQualifications:• Three (3) years of Travel Agency or Contact Center experience• Sales and closing skills and the ability to overcome objections• BilingualAdditional Information :bolthires and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. bolthires is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.bolthires fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenterApply tot his job