Sales Ops Manager - Corp Accounts (Chicago, US, 60654)
About the positionResponsibilities• Provide guidance and resolution to Customer Service for escalated issues related to customer orders, pricing, quality issues and complaints to ensure service excellence• Assist sales managers in coordinating quotes, periodic pricing and contract bookings• Manage the customer's contract portfolio (closures, extensions, new item additions, volume transfers)• Monitor the status of sales activities to identify and anticipate problematic situations• Collaborate with the GBS Sales support team to ensure timely delivery of customer sample requests and quality documentation & new customer set up.• Assist in the investigation and resolution of contract related payment blocks• Prepare reports & analyze statistics• Work closely with necessary supply chain contacts to meet customer demands• Support Sales Manager during customer visits• Manage customer projects focused on process improvement and operational efficiencies• Collaborate with business analysts to monitor KPIs, track sales data & make data-driven commercial decisions• Collaborate with marketing & customer insights team to identify trends, "white spaces" & areas for business growthRequirements• Bachelor's degree preferred• 2-3 or more years of experience in a customer-facing function• Experience in a manufacturing environment.• Intermediate to Advance Microsoft Excel recommended• Travel requirements: 25% expected throughout the yearNice-to-haves• Experience with SAP and Salesforce a plusBenefits• Salary Range of $75,000 - $90,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package• PTO, Paid Holidays, Flex Days, plus your birthday off• Environment that welcomes workplace flexibility and hybrid environment• An atmosphere where diversity is embraced, and inclusivity is second nature.We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum! • Ability to grow personally and professionally within an organization that values development and internal career growth• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products. Apply tot his job