Scheduling Administrator (Part-Time, Remote)
About the position The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work. The SSA answers a variety of inbound technicians, first responders, and emergency customer calls. This position should be able to handle calls that may require additional research and follow-up. The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner. This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls. The Planning & Progression department is a centrally led and regionally-executed operation responsible for receiving, routing and assigning all orders for the Natural Gas Business Unit. This position requires comprehensive knowledge of field operation workflow and independent judgment to optimize workloads when the operational environment changes. This position will require the ability to assess the nature of service call or emergency and employ appropriate human relations skills to fulfill the accountabilities in a competent manner. Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule. On average, receives approximately 56,000 emergency calls on an annual basis. Responsible for monitoring workflow for approximately 350 Service Technicians. Responsibilities • Assigning, routing, and adjusting workloads of field service personnel • Answering inbound calls from technicians, first responders, and customers • Handling calls that require additional research and follow-up • Resolving customer inquiries in a timely and accurate manner • Providing after-hours technician support • Maintaining 24/7/365 coverage of customer emergency calls • Receiving, routing and assigning all orders for the Natural Gas Business Unit • Scheduling service work and emergency response to a 3-state service area • Monitoring workflow for approximately 350 Service Technicians Requirements • HS/GED • Analytical skills • Judgment • Problem-solving skills • Comprehensive knowledge of field operation workflow Apply tot his job