Searching for an Opportunistic Project Manager / Operations Manager

We are a well-funded, late-stage medical device startup with our sights set on saving lives. We have FDA-cleared, non-invasive hardware sensors that acquire patients’ vital signs anytime, anywhere. We have some great products and some great ideas, validated by the US Military, SOCOM, NATO, The Cleveland Clinic, and many others. Our device saved its first life last year and we’re now up to seven. I’d love to go into more details here, so we can find the best possible candidate, but we have confidentiality issues to contend with. That will have to wait until we sign an NDA and have a (virtual) cup of coffee. We’re looking for an Operations Manager to own the moving parts of our organization: client roll-outs, client support, product fulfillments, etc. You should be intelligent, creative, adaptable, and be able to fully comprehend the fine art of risk taking while following risk management best practices. We’re looking for someone whose friends comment that they never forget or lose track of anything, someone who learns things quickly and retains that knowledge. You must also be a big picture thinker and a problem-solver. You must be ambitious, self-motivated, and equally able to work independently or in groups. You must also be an effective communicator and able to learn from and work with clients on a daily basis. The ideal candidate would have knowledge and experience in technology and working with the DoD or the federal government. A bonus would be someone who comes in with thoughts and ideas about project management and customer support processes. What we’re really looking for is someone intelligent, ambitious, and who can keep track of lots of things at once. You must also be able to learn quickly and apply what you’ve learned; you also need to be able to concentrate on both the forest and the individual trees at different times. Ultimately, we’re looking for aptitude and not direct experience. We need someone to roll-up their sleeves, but this is the kind of role that will most likely morph into a leadership role in the next few years. There will be some travel as new clients are onboarded. This role is a combination of a Project Manager, an office manager, and an operations analyst. Since we are a startup, everyone has diverse roles and no two days are ever the same. If you like to punch the clock and do the same things every day, this role is probably not for you. We have PMP- and Six Sigma-certified project managers and Fortune 50 executives on staff to learn from. Confidence is good and it’s not a bad thing if you have something to prove and you know you’re ready for a position with more responsibility. I want someone who is confident in their abilities and doesn’t want something like age, tenure, or experience to get in the way of the positive things they can contribute. These qualities usually lean towards a positive-leadership style. We believe very strongly is surrounding ourselves with the best and brightest, so should you. Hopefully, you know who you are and are already planning to respond to this based upon what you’ve read so far. If so – please respond to this posting with your resume so we can get you in the door and on a very promising path. Responsibilities 1. Client Project Management: • Organize and run customer onboarding and project activities and support / troubleshooting. • Work closely with the leadership team to establish client goals. 2. Customer Relationship Management: • Build and maintain strong customer relationships, ensuring high levels of customer satisfaction. • Collaborate with the team at Sempulse to understand customer needs, provide tailored solutions, and address any concerns. • Conduct regular customer meetings and reviews to identify possible process improvements, as well as upselling and cross-selling opportunities. 3. Office Management: • Organize and run internal process activities. • Organize conferences and events. • Organize travel and meetings. • Other needs as they come up. Requirements and Qualifications • Project work required with some project management work preferred. • Strong organization skills with a keen memory. • Strong leadership skills, with the ability to inspire and motivate teams towards achieving targets. • Exceptional communication and interpersonal skills, with the ability to build strong customer relationships. • Strategic thinking and problem-solving abilities, with a focus on achieving business objectives. • Knowledge of technology industry trends and our competitive landscape. • Working understanding of project management, software implementation, process implementation, sales strategies, customer relationship management, and service delivery processes. • Excellent attention to details is required. • Experience writing white papers is a plus. • Medical device or startup experience is a plus. • * No offshore resources or hiring agents need respond. You would predominantly work remotely with roughly two 2-3 day trips per quarter. Additional considerations will be given to individuals located in Texas, Georgia, Idaho, Pennsylvania, or California. Job Type: Full-time Benefits: • 401(k) • Health insurance • Paid time off Application Question(s): • Do your friends say that you never forget things or lose track of anything? • Tell us how you keep track of things in your professional life. • Tell us about your project management experience. Work Location: Remote Apply tot his job