Senior Benefits Specialist Pharma (Hybrid - Tampa, FL)

About the positionResponsibilities• Partner with Total Reward Analysts (Benefit Analysts) to understand process and compliance• Serve as point of contact for Tier 1 (Benefit Specialist) inquiries• Provide excellent customer service and respond to Tier 2 (Benefit Analyst) ticket/cases• Partner with internal departments to ensure accurate benefit data/deductions• Respond to vendor and carrier inquiries• Monitor and coordinate Knowledge Base Article updates• Process invoices and work with vendors and internal department to answer inquiries and solution escalations• Assist with all facets of annual enrollment and year-end processes including 1095 process• Run/provide reports and perform audits and assist with compiling data for survey completionRequirements• 5+ years benefits administration• 2+ years senior benefits administration• Experience managing third-party vendors and able to provide high level customer service for escalated cases• Subject Matter Expert level knowledge of benefit plans, ACA, HIPAA, COBRA and ERISA required• Working knowledge of FMLA, 401(k), Medicare, etc.Preferred• Experience with HRIS systems - Workday preferred• Experience with various benefit administration systems• Professional certification preferred (PHR, SHRM-CP, CEBS)• Bilingual in Spanish and English preferred• Bachelor's degree or HS diploma with equivalent experienceNice-to-haves• Working knowledge of FMLA, 401(k), Medicare, etc. • Experience with HRIS systems - Workday preferred• Professional certification preferred (PHR, SHRM-CP, CEBS)• Bilingual in Spanish and English preferredBenefits• Health benefits• 401K Apply tot his job