Virtual Banking Consultant Remote; MN Resident Only (8-18 hours per week)

About the position Responsibilities • Assists members with all routine transactions. • Creates a remarkable member experience by responding and providing resolutions to member requests with expertise. • Consults with members to identify and recommend Magnifi Financial products and services based on financial need. • Makes referrals to appropriate departments. • Responds and resolves member inquiries and requests over the telephone and through other electronic channels. • Performs a wide range of account services including setting up mobile deposit, phone banking, digital banking, credit and debit card activation, credit and debit card troubleshooting, transfers, account updates, stop payments, and check orders. • Acts as a liaison between members and other internal departments. • Collaborates with other departments to improve processes and procedures. • Encourages and coaches members to adopt new digital solutions. • Participates in community relations efforts. Requirements • High school diploma or currently pursuing a high school diploma required. • Two-year degree preferred. • Customer service and/or sales experience required. Benefits • Opportunities for Training and Development • Leadership Development • Job Level Advancement • Tuition Reimbursement • 32 Hours Volunteer Paid Time Off • Paid Time Off - 4 weeks per year for FT; prorated for PT • Medical, Dental, Vision • Employer paid Life Insurance/AD&D • Employer paid Disability Insurance • Retirement Plan - Employer match up to 4% • Eligible for annual profit sharing • Paid Parental Leave • Bonus/Incentive Program • Health and Wellness Programs Apply tot his job Apply tot his job