Account Manager for a leading SaaS Company (Bilingual Chinese-English)

This a Full Remote job, the offer is available from: California (USA) Job brief We are seeking a detail-oriented and customer-focused Account Manager focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products. The Account Manager will play a important role of transforming bookings into revenue and ensure a seamless customer experience. The ideal candidate will have strong organizational skills, a customer-centric mindset, and a proven ability to manage multiple accounts effectively. Responsibilities • Guide new customers through the onboarding process, ensuring a smooth transition from sales to account management. • Build and maintain strong client relationships, serving as the primary point of contact for post-sales activities. • Collaborate with finance and sales teams to ensure accurate revenue recognition and reporting. • Proactively resolve client issues, escalating when necessary to ensure satisfaction. • Identify upselling and cross-selling opportunities to drive revenue growth. • Generate regular reports on account status, revenue projections, and key metrics. • Partner with cross-functional teams to streamline processes and enhance the customer experience. • Work with the client success team to foster long-term relationships and reduce churn. Requirements • Candidates with a bachelor's degree or higher in computer science or related fields, or with experience in software/SaaS development are preferred. • 5+ years of experience in account management, customer success, or a related role. • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite. • Strong understanding of sales processes and revenue recognition principles. • Excellent written and spoken English and Mandarin can be used as a working language. • Detail-oriented with strong analytical and problem-solving skills. • Ability to work independently and collaboratively in a fast-paced environment. This offer from "Shanghai BSF Human Resources Co., Ltd" has been enriched by Jobgether.com and got a 75% flex score. Apply tot his job