Analyst III – Delivery Tax – Remote

JOB The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! Helpful tips for applying: Applying for a Job with the State of Colorado.What Happens After You Apply. EXAMPLE OF DUTIES The Innovation Strategy Delivery (ISD) group employs standard software development life-cycle methodology and tools to facilitate the gathering of business requirements allowing business partners to meet successfully the initiatives set for DOR using the technology resources available. The Delivery Tax Team within ISD is seeking an individual to work collaboratively as the go between among the customer/business unit and the development team. You will use your interpersonal skills to obtain development requirements and your technical skills to work with developers on how solutions will work while ensuring customers needs are met.As an Analyst-III, you will partner with members of the vendor development team and the Office of Information Technology (OIT) to design and implement changes to the platforms and solutions that meet the needs of CDOR and their stakeholders. The successful candidate will be able to research, analyze and use resources to solve complex requirements, while working independently. If you are detail oriented, can problem solve effectively and work well with varying personalities, then this job may be for you!Primary Duties: Determine scope and develop user requirementsEnsures that only items outlined as an issue description are included in the development work and limit scope creep.Documents requirements by deciding what questions to ask and the appropriate follow-up.Determines the best tools to use for a given situation and a given client base.Identifies, validates, and implements changes to improve process efficiency and effectiveness.Creates and implements management plans for assigned projects, with attention to transparent communication at all levels.Produces reports, timelines, and graphics to communicate expectations and progress to leadership, customers, and other relevant parties. Create and implement work plansDetermines the appropriate stakeholders and works with them to ascertain the complete list of backlog items for projects.Works with the stakeholders to prioritize the backlog, accounting for any dependencies and provides updates to stakeholders on the progress of the development activities and ensures that the project satisfies timelines.Perform, evaluate, and communicate thorough quality assuranceReviews documented requirements and determines steps to test new code accurately.Gathers information from customers on current business processes and choose how to replicate necessary outcomes.Reviews reported issues and decides if the problem is a defect or a training issue.Customer relationship managementServes as the primary point of contact assigned projects.Responds to customer inquiries and determines the best manner to promote customer service and transparency.In collaboration, recommends potential solutions and documentation required by best practices.This position is primarily remote with occasional in person meetings in the Denver metro area. SUPPLEMENTAL INFORMATION Equity, Diversity, and Inclusion ComplianceThe State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [email protected] are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application(Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program: Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series. Apply tot his job