Associate Customer Success Specialist
About the positionResponsibilities• Develop an understanding of our customers' business objectives and a strategy for supporting the customer in achieving those objectives• Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings• Continually work with accounts to support ongoing successful adoption of key Lucid products and features• Develop and execute data-driven recommendations at scale• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from LucidchartRequirements• Bachelor's degree with strong academic performance• Able to think strategically and tackle open-ended problems• Detail-oriented, organized, and a good team player• A strong sense of personal ownership and responsibility• Strong communication skills, both written and verbal, with the ability to explain complex subjects to non-technical people• Empathy and a passion for problem solving• Bias towards finding solutions vs.shutting down ideas• Ability to thrive in a fast-paced environmentNice-to-haves• 2+ years of experience, preferably in a client-facing or technical role• Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains• Desire to learn--you'll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques• Previous experience in customer success management Apply tot his job