Bilingual Administrative Support Specialist

Job Description:• Provide comprehensive administrative and coordination support to ensure smooth daily operations for the team. • Conduct welcome calls with new clients using prepared scripts, ensuring all required details are captured and documented accurately in Salesforce. • Send documents to clients for review and signature, track completion status, and follow up as needed to ensure timely submission. • Maintain and update client records and task logs in Salesforce, ensuring all information is current, complete, and compliant with internal guidelines.• Assist with formatting client documents, organizing digital files, and maintaining clear naming and folder structures across shared drives. • Track ongoing client processes, flag incomplete or delayed documentation, and communicate status updates to team members via Slack or email. • Schedule follow-up appointments, reminders, or check-in calls, and coordinate communication between clients and internal departments. • Perform light data entry and maintain accuracy in digital documentation to support reporting and audit readiness.• Participate in weekly team meetings via Zoom, share progress updates, and raise any issues or bottlenecks encountered in client processes. • Support other administrative functions as assigned, ensuring flexibility in assisting with new projects or workflow adjustments. • Write and send newsletters featuring listings, updates, and team news• Collaborate with agents to keep marketing aligned with their brand and goals• Keep websites and online listings up to dateRequirements:• You have experience in administrative support, client onboarding, or customer service• You’re bilingual (English and Spanish) and communicate clearly and professionally in both languages• You’re confident using CRMs (like Salesforce), spreadsheets, and other cloud-based tools• You’re highly organized and can keep track of multiple clients, tasks, and deadlines with ease• You’re detail-oriented and take pride in maintaining accuracy and consistency in documentation• You’re proactive, resourceful, and comfortable following up to keep processes on schedule• You’re self-managed, reliable, and thrive in a remote work environment• You’re a team player who values clear communication and keeping operations running smoothly• You are willing to work in a US time zone schedule.Benefits:• We pay you fairly and on time• We provide prepaid HMO coverage for your peace of mind• We help you grow with tools, training, and honest feedback• We celebrate your wins• And above all, we actually care Apply tot his job