Call Centre / Phone Sales Manager

Creatunity LLC is seeking a dynamic and results-oriented Phone Sales Manager to join our vibrant team! In this key role, you will drive our phone sales initiatives, increase customer engagement, and lead a passionate sales team to achieve outstanding results. Responsibilities • Manage and mentor a team of phone sales representatives, providing training and guidance to help them meet their sales targets. • Develop and implement effective sales strategies and processes that align with our business goals. • Analyze performance metrics to identify areas for improvement and enhance the sales process. • Oversee daily operations of the phone sales department, ensuring that representatives provide outstanding customer service. • Conduct regular sales meetings, coaching sessions, and performance reviews with team members. • Collaborate closely with the marketing team to align messaging and promotions with sales efforts. • Handle escalation and resolution of customer inquiries and complaints. • Prepare and present sales forecasts, reports, and analyses to senior management. • Stay updated on industry trends, competitors, and emerging business opportunities. Requirements • 5+ years of experience in sales, with at least 3 years in a managerial role. • Proven track record of achieving sales goals and enhancing team performance, preferably in an e-commerce environment. • Excellent leadership, coaching, and people management skills. • Strong analytical abilities, with a data-driven mindset. • Exceptional communication and interpersonal skills. • Proficient in G-Suite and CRM Software. • Ability to work in a fast-paced environment and adapt to changing priorities. • Bachelor's degree in Business, Marketing, or a related field is preferred. Benefits • Independent Contractor Agreement (Freelance contract) • Health Insurance Reimbursement • WFH Upgrade Allowance • 17 Days Paid Time-Off • 4 Company Wide Holidays • 6 Country Holidays Apply tot his job