Customer Support Consultant, Bilingual – French, English
Job Description: • Act as the liaison between customers and the IDEXX laboratories • Answer customer questions and quickly and effectively resolve issues • Provide and clarify lab test results • Coordinate follow-up tests on samples • Help coordinate the pickup and delivery of samples Requirements: • Fluent in both French and English • Proven track record of providing extraordinary customer service • Experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment • Strong computer and technical skills • Ability to learn quickly and apply skills and abilities to a variety of customer interactions • Associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience • Ability to be on the phone for 8 hours a day in a quiet workspace or office • High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained Benefits: • Health / Dental / Vision Benefits • Eligible for annual bonus Apply tot his job