**Customer Support Specialist – Frontline Ambassador for arenaflex**

**Join arenaflex, a leading organization in the healthcare industry, as we seek a highly skilled and compassionate Customer Support Specialist to join our team. As a frontline ambassador, you will play a vital role in ensuring a positive client and guest experience for each individual who enters our facility. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and are eager to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.** **About arenaflex** arenaflex is a dynamic and innovative organization dedicated to providing high-quality healthcare services to individuals with complex needs. Our team of dedicated professionals is committed to delivering compassionate care, promoting community-based mental and substance use disorder services, and advancing integration of behavioral health with physical healthcare. As a Customer Support Specialist, you will be an integral part of our team, working closely with clients, clinicians, and other stakeholders to ensure seamless and efficient service delivery. **Job Summary** We are seeking a highly motivated and organized Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for ensuring a positive client and guest experience, performing various administrative tasks, and providing exceptional customer service. This is an excellent opportunity for someone who is passionate about delivering high-quality service, possesses excellent communication skills, and is eager to make a difference in the lives of others. **Key Responsibilities** As a Customer Support Specialist, you will be responsible for the following duties: * Ensuring a positive client and guest experience for each individual who enters our facility * Maintaining general knowledge of daily business operations and performing all client-facing duties, including assisting clients with medication pickup, scheduling appointments, collecting and processing ECHO financials and insurance documents, etc. * Assisting with facility opening and closing duties * Obtaining DMH Member ID and DMH eligibility for individuals as applicable * Creating and editing client charts or episodes in EHR, as applicable * Initiating Client Data Core (CDC), as applicable * Documenting client communication in EHR, as appropriate * Assisting clients with connection to clinicians via iPad and providing a confidential setting for services * Assisting with connection to Crisis for walk-ins and call-ins, as appropriate * Scanning all required documents appropriately into EHR * Assisting with finding clinical staff to complete screenings or crisis walk-ins * Collecting and processing deductible and co-payments from individuals served * Assisting with processing incoming and outgoing mail and faxes * Maintaining medication inventory and ensuring compliance with medication protocol * Processing proof of insurance information for DMH consumers * Completing Patient Assistance Program applications and sending to the pharmacy in a timely manner * Forwarding medical records requests in a timely manner to Medical Records Office, ensuring ROIs are completed entirely and accurately * Understanding and promoting our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical healthcare; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high-quality care * Performing other reasonably related duties as assigned by the immediate supervisor or other management as requested * Participating in staff meetings as needed * Must be willing and able to perform all job-related travel normally associated with this position * Regular and predictable attendance is an essential job requirement * Must meet satisfactory expectations at any scheduled job performance evaluation * Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate. **Essential Qualifications** * High School Diploma or equivalent * At least two (2) years of experience in a previous receptionist/clerical position * Ability to perform in data entry and possess knowledge of Windows and Microsoft Applications * Experience in multi-tasking, prioritizing, and ability to work independently * Excellent communication skills, including active listening, and ability to communicate effectively in person, in writing, and over the phone * Knowledge of, or ability to learn, area of customer service specializations * Service-oriented and able to resolve customer needs quickly * Proficient computer skills and ability to learn how to use applicable software quickly * Ability to work in a collaborative and team-oriented environment * Self-motivation, ability to multitask, and pay close attention to details **Preferred Qualifications** * Experience working in a healthcare setting * Knowledge of electronic health records (EHR) systems * Familiarity with customer relationship management (CRM) software * Experience with data entry and data analysis * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment and prioritize tasks effectively **What We Offer** * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Comprehensive training and onboarding program * Access to cutting-edge technology and resources * Flexible work arrangements and remote work options * Opportunities for advancement and career progression **How to Apply** If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job