**Experienced Customer Service Representative – Limited Service (Remote in Virginia) for arenaflex**

At arenaflex, we're dedicated to providing exceptional customer service to the residents of Virginia, helping them navigate the complexities of Medicaid, SNAP, and TANF application processes. As a valued member of our team, you'll play a vital role in ensuring that our clients receive the support and guidance they need to access these vital social services. If you're passionate about making a meaningful impact, have strong communication skills, and are ready to join a dynamic team, we encourage you to apply for this exciting opportunity! **About arenaflex** arenaflex is a leading provider of innovative solutions for the public sector, dedicated to improving the lives of individuals and families across the United States. Our team of experts is passionate about delivering exceptional service, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a remote Customer Service Representative, you'll be part of a dynamic team that's making a real difference in the lives of our clients. **Key Responsibilities** As a Customer Service Representative, you'll be the first point of contact for our clients, providing informed and objective responses to complex concerns related to eligibility guidelines and policies, access to care issues, and escalated concerns. Your key responsibilities will include: * Providing callers with clear and accurate information about program eligibility criteria * Guiding applicants through the Medicaid, SNAP, and TANF application processes * Processing workflow documents, including income, identity, and other eligibility verification documents * Accepting new knowledge of policy and procedures concerning state programs and integrating it with resource materials to answer client concerns * Ensuring excellent customer service by addressing client concerns with patience and professionalism * Documenting interactions, notating applications, and working across multiple systems to process eligibility * Maintaining a high standard of confidentiality **Work Environment Requirements** As a remote Customer Service Representative, you'll work from the comfort of your own home, providing a dedicated, quiet, and professional work environment free from distractions. A reliable high-speed internet connection is required, as all computer equipment will be provided. You'll also need to have a working webcam for live, instructor-led training sessions. **Training Requirements** Comprehensive training will be provided to ensure your success in assisting Virginia residents. Training will include live, instructor-led sessions via video, and active participation, including video engagement, is essential for successfully completing the training and maintaining ongoing performance standards. **WFH Dress Code Policy** When appearing on-camera, please ensure appropriate attire based on what will be in-view. All clothing should be without offensive language or inappropriate designs. Clothing should not be too revealing and should be free of holes, tears, or rips. **Minimum Requirements** To be considered for this exciting opportunity, you'll need to meet the following minimum requirements: * High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience * Strong communication skills, both verbal and written * Call Center experience * Familiarity with Medicaid, SNAP, or TANF programs is a plus but not required (training provided) * Ability to work independently in a remote environment * High level of empathy, especially when interacting with individuals in vulnerable situations * Strong computer skills, including the ability to navigate and work in multiple systems efficiently **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working with vulnerable populations * Knowledge of Medicaid, SNAP, or TANF programs * Bilingual or multilingual skills * Experience with case management software **Benefits and Perks** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) retirement plan * Tuition reimbursement * Paid time off (PTO) and holidays * Employee recognition, discount, and wellness programs * Diversity, equity, and inclusion initiatives * Professional development opportunities **Pay Transparency** arenaflex compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis. Annual salary is just one component of our total compensation package, which may include short- and long-term incentives, program-specific awards, and a variety of benefits. **EEO Statement** arenaflex is an Affirmative Action/Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status. **Pay Transparency** arenaflex will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. An applicant's salary history will not be used in determining compensation. **How to Apply** If you're passionate about making a meaningful impact and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity! Please visit our website to submit your application. Apply Job! Apply for this job