Enterprise Customer Success Manager – Higher Education
About Stellic We’re building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them then tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that’s truly their own. Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell, Columbia, UVA, and Ohio State to support over 1 million students across 7 countries. As we scale to serve more universities worldwide, we remain deeply committed to this mission, driven by our values, and committed to building a high-performance team that’s here to make a lasting difference on both students’ lives and higher education. The Role As a Customer Success Manager at Stellic, you will drive customer success and retention by cultivating deep, trusted relationships with our partners. You will ensure institutions realize maximum value from Stellic by promoting high product adoption, facilitating seamless renewals, and serving as a strategic voice of the customer internally. Your impact will be measured by customer satisfaction, retention, and revenue expansion. Within your first year, you will develop deep product and industry expertise, becoming a trusted advisor to our partners and internal teams, helping shape product and partnership strategies. What You'll Do • Relationship Management: Become an effective point of contact for institutions. Build and cultivate deep, trusted, and transparent relationships with our Partners, exceeding their expectations during every phase of the customer lifecycle. • Value Realization: Establish clear Partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals. Increase product NPS from 50 to 80. Identify potential opportunities for upsell which increases the impact on campus. • Thought Partnership: Be a strategic “voice of the customer” thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Stellic’s Product and Partnership experience. • Partner Training: Get high NPS and adoption from training across diverse roles (advisors, registrar). Creating training courses and educational materials. • 100% Renewals: Own renewals for your partners end-to-end. Who You Are • Completed Bachelor's degree from an accredited institution • 2+ years professional background in education technology • Ability to navigate multi-stakeholder environments and build strong relationships across organizations • Deep empathy for stakeholders and motivation to help them achieve their goals • Strong persuasive communication skills, able to influence and inspire decision-making • Experience working within bureaucratic, slow-moving organizations such as government, finance, healthcare, or higher education • Proactive problem solver who can identify and mitigate risks while finding creative, scrappy solutions • Skilled in data analysis and reporting, with comfort using CSV files and Excel to demonstrate ROI • Experienced in training diverse stakeholders on complex enterprise B2B SaaS products • Clear and concise communicator, able to document and share updates effectively • Goal-oriented mindset focused on impact rather than tasks • Strong organizational skills with ability to manage a caseload of 25 partners • Comfortable handling commercial conversations, including upsells and renewals • Collaborative team player who works effectively with sales, product, and marketing teams • Determined and resilient, with a “get it done no matter what” attitude • Comfortable with travel (domestic and international) • Naturally aligned with Stellic’s values: My Heart is in the Work • Passionate about the role and driving Student success Why Join Stellic? • Shape the future of an impact-driven company at the forefront of higher education transformation • Work closely with an ambitious, mission driven leadership team • Own and scale the recruiting engine of a high growth company • Competitive salary, equity, and a culture of excellence, speed, and ownership. • Work and learn from some of the most prominent thought leaders in higher education and SaaS • Generous stock options in a Series A stage startup • Flexible, outcome-based culture • Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan • 401K and commuter benefits • Annual international retreats in some of the most beautiful cities & towns Compensation $80,000 - $165,000 base salary, plus equity Stellic is an Equal Opportunity Employer Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply. Apply tot his job