Experienced Assistant Manager Cargo Customer Service – Relentless Customer Focus and Operational Excellence at arenaflex

Introduction to arenaflex arenaflex is dedicated to providing its employees with a solid work environment that fosters growth, learning, and innovation. As a leader in the industry, we strive to connect people to what's important in their lives through friendly, reliable, and low-cost services. Our purpose is built on a foundation of creativity, respect, and a customer-centric mindset. We believe in equal opportunities for all and welcome candidates from diverse backgrounds and experiences to join our team. Job Summary The Assistant Manager of Cargo Customer Service at arenaflex will play a vital role in supporting our Cargo Manager with daily and monthly obligations at our facility. This position requires a professional communicator who can build relationships, work directly with customers, collaborate with employees, and manage our Cargo Supervisors and Agents. The ideal candidate will be passionate about creating a significant impact and ensuring a safe, efficient, and on-time operation for our customers. Key Responsibilities Verify that high-quality work is accomplished throughout the Cargo Operation, identifying areas for improvement and understanding successes Maintain effective operating relationships with station leadership, vendors, and other departments to ensure operational excellence Support the Cargo Manager of Operations with local responsibilities, including hiring and training of Cargo Agents and Cargo Supervisors Ensure the productivity of arenaflex Cargo Employees and Cargo Contract Handlers, focusing on staffing, scheduling, hours of operation, and product carrier levels Maintain up-to-date knowledge of all TSA security policies and arenaflex Cargo rules and procedures, ensuring compliance and providing guidance to employees Provide exceptional service and support to all arenaflex Cargo Customers and Internal Customers, addressing concerns and resolving issues in a timely and professional manner Essential Qualifications To be successful in this role, you will need: Extensive experience in the areas of Cargo, Ramp, and Operations, with a deep understanding of the industry and its challenges Ability to meet confidentiality expectations and handle sensitive company information with discretion Strong leadership and communication skills, with the ability to inspire and motivate a team Excellent verbal and written communication skills, with the ability to effectively interact with customers, employees, and stakeholders High School Diploma or GED, with a strong educational foundation and a commitment to ongoing learning and development Preferred Qualifications While not required, the following qualifications are preferred: Experience in a union environment and/or union agreement expertise, with a strong understanding of labor relations and collective bargaining Knowledge of airport operations compliance, with a focus on safety, security, and regulatory requirements Leadership experience in a fast-paced, dynamic environment, with a proven track record of success and achievement Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including leadership development, industry-specific training, and soft skills development. Our employees have access to a range of resources, including mentorship programs, coaching, and feedback, to help them achieve their career goals. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that is focused on delivering exceptional customer service and operational excellence. Our company culture is built on a foundation of respect, inclusivity, and diversity, with a strong commitment to employee engagement and satisfaction. We believe in recognizing and rewarding our employees for their contributions, with a range of benefits and perks that include: Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too) Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck Potential for annual ProfitSharing contribution towards retirement - while arenaflex profits, you profit Compensation, Perks, and Benefits arenaflex offers a competitive salary and benefits package, with a range of perks and benefits that include: Competitive hourly rate of $18/hour Comprehensive benefits package, including medical, dental, and vision coverage 401(k) matching program, with a generous company match Paid time off, including vacation, sick leave, and holidays Opportunities for career advancement and professional growth Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and operational excellence, we encourage you to apply for the Assistant Manager Cargo Customer Service role at arenaflex. With a strong commitment to employee growth and development, a dynamic and fast-paced work environment, and a range of benefits and perks, arenaflex is the ideal place to build a rewarding and challenging career. Apply now to join our team and take the first step towards a exciting and fulfilling career in the industry. Apply for this job