**Experienced Automotive Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and customer loyalty. As a global leader in digital business services, we're committed to empowering our employees to succeed in a rapidly changing world. We're seeking a highly motivated and customer-focused Automotive Customer Service Representative to join our remote team and help us achieve our mission. **About arenaflex** arenaflex is a global, digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world. With a presence in over 80 countries and a team of over 500,000 passionate and inspired employees, we're committed to making a positive impact on our communities, clients, and the environment. Our global scale and local presence enable us to provide tailored solutions that meet the unique needs of our clients. **Benefits of Working with arenaflex** At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. Some of the benefits we offer include: * Paid Training: We invest in our employees' development and provide comprehensive training to ensure they have the skills and knowledge needed to succeed in their roles. * Competitive Wages: We offer competitive wages that reflect the value we place on our employees' hard work and dedication. * Full Benefits: We provide a range of benefits, including medical, dental, vision, 401(k), and more, to support our employees' physical and financial well-being. * Paid Time Off: We believe in work-life balance and offer paid time off to enable our employees to recharge and pursue their passions. * Employee Wellness and Engagement Programs: We're committed to promoting employee well-being and offer a range of programs to support physical and mental health, as well as employee engagement and development. **Teleperformance and You** At arenaflex, we're passionate about making people's lives simpler, faster, and safer. We help businesses adapt quickly to changing needs and deliver exceptional customer experiences that drive growth and loyalty. As a Customer Service Representative, you'll play a critical role in helping us achieve our mission. You'll work in a collaborative and engaging environment, interacting with customers from all walks of life and helping them resolve their questions and concerns. **Responsibilities** As a Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. Some of the qualifications we're looking for include: * Ability to work remotely in a virtual team environment * 6 months of customer service experience preferred * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **Work from Home Requirements** To ensure the success of our remote team, we have certain requirements that must be met. These include: * Internet Requirements: + Minimum subscribed download rate equal to or exceeds 25.0 Mbps + Minimum subscribed upload rate equal to or exceeds 10.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN * Proof of internet speed required * Clean and quiet workspace **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. **Teleperformance is an Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. **Job Locations** * US-Remote (Cloud Campus) * US-AZ * US-AR * US-CT * US-DE * US-FL * US-GA * US-ID * US-IL * US-IN * US-IA * ... **Requisition ID** 2024-57368 **Category** Customer Service/Support **Country** United States If you're passionate about delivering exceptional customer experiences and want to join a dynamic and inclusive team, we encourage you to apply for this exciting opportunity. Apply for this job