Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Mission-Driven Tech Startup – Remote Contract Opportunity

Introduction to arenaflex At arenaflex, we're on a mission to create a transformative prayer and meditation app that combines the beauty of Christian and Catholic spirituality with world-class product and content execution. Our goal is to help people deepen their relationship with God and find peace in a chaotic world. With over 15 million downloads and 250,000 5-star reviews, our app has been a beacon of hope for many. We're a startup that moves quickly, takes big swings, and is committed to making a meaningful impact. We're excited to build out our team with like-minded individuals who share our passion for our mission. About the Role We're seeking an experienced and bilingual Customer Support Online Chat Specialist to join our team on a contract basis. As a key member of our customer support team, you'll be responsible for providing top-notch support to our users through live chat, phone calls, and other channels. You'll be the face of our company, and your excellent communication skills, empathy, and problem-solving abilities will be essential in resolving issues and addressing user inquiries. If you're passionate about our mission and have a strong desire to help others, we'd love to hear from you. Key Responsibilities Answer live chat messages and support user needs through our Intercom customer messaging platform in both English and either Spanish or Portuguese Collect and relay customer feedback to the rest of the arenaflex team to help us improve our app and services Identify potential issues and coordinate with our Development team to resolve them efficiently Support other Customer Support projects as necessary, including managing inbound and outbound calls to users Handle phone calls with professionalism and courtesy, addressing inquiries, providing information, and resolving issues effectively Requirements To be successful in this role, you'll need to have: Strong fluency in English and be bilingual in Spanish and/or Portuguese A minimum of 3 years of experience in Customer Support or a related field Excellent communication skills, both written and verbal, in English and either Spanish or Portuguese Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk (or a willingness to learn) Coding knowledge is not required but is a plus A reliably strong internet connection (at least 10 MB/s) and a computer that can connect to the web Flexibility to work various shifts, including evenings and weekends, if needed Preferred Qualifications While not required, the following qualifications are a plus: Fluency in Polish, German, French, Italian, or Tagalog Experience working with customer support software and tools Technical savvy and ability to learn new software and systems quickly Previous experience working in a startup or fast-paced environment What We Offer At arenaflex, we're committed to providing a competitive compensation package and a supportive work environment that allows you to grow and thrive. As a remote contract worker, you'll have the flexibility to work from anywhere in the world and enjoy a better work-life balance. Our team is passionate about our mission, and we're excited to have you join us on this journey. Career Growth Opportunities As a contract worker with arenaflex, you'll have the opportunity to work on a wide range of projects and develop new skills. Our team is committed to helping you grow and succeed, and we offer regular feedback and coaching to help you achieve your goals. If you're passionate about our mission and have a strong work ethic, we may consider converting your contract to a full-time position in the future. Work Environment and Company Culture At arenaflex, we're proud of our company culture and the values that drive us. We're a team that is passionate about our mission, and we're committed to making a positive impact on the world. Our work environment is fast-paced and dynamic, but we also prioritize work-life balance and employee well-being. We offer a range of perks and benefits, including flexible working hours, remote work options, and access to the latest technology and tools. Compensation and Benefits We offer a competitive compensation package that includes a hourly rate of $20-$30 per hour, depending on experience. We also offer a range of benefits, including: Flexible working hours and remote work options Access to the latest technology and tools Opportunities for career growth and professional development A supportive and dynamic work environment Conclusion If you're passionate about our mission and have a strong desire to help others, we'd love to hear from you. As a Customer Support Online Chat Specialist with arenaflex, you'll have the opportunity to make a real difference in the lives of our users and contribute to the growth and success of our company. Please submit your application, including your resume and a cover letter, to learn more about this exciting opportunity. Apply for this job