Experienced Inside Sales Specialist – Live Chat and Email – B2B Sales and Customer Service Expert

Welcome to arenaflex: A Leader in Innovative Products With 19 service centers nationwide, arenaflex is North America's leading supplier and fabricator of "Hole Products", including Perforated and Expanded Metals, Wire Mesh and Designer Metals, as well as a complete line of Metal Grating and Flooring Products. Our company has a long history of providing top-quality products and exceptional customer service to a wide variety of industries and applications. We are now seeking an experienced Inside Sales Specialist to join our team and contribute to our continued success. About the Role The Inside Sales Specialist is responsible for developing relationships with customers, gathering requirements, and negotiating terms to provide products to our diverse customer base. This is a great B2B professional sales opportunity with a large base of repeat customers, and the primary focus will be on digital communications - live chat and email with customers. Whether you are a recent college graduate or an experienced sales professional, we welcome candidates with enthusiasm to serve our customers and provide them with an exceptional experience. Key Responsibilities Develop and maintain relationships with existing customers via phone calls, emails, and live chat to ensure customer satisfaction and loyalty Identify and investigate customer requirements and provide solutions to meet their needs, ensuring that our products meet their specifications and expectations Make accurate, rapid cost calculations to provide customers with quotations, and negotiate the terms of agreements to close sales and meet sales targets Provide superior customer service to increase sales opportunities, advise on forthcoming product developments, and upsell special promotions to maximize revenue Check quantities in inventory and order progress with suppliers to ensure timely delivery and minimize delays Gather market and customer information to provide feedback on future buying trends, and identify new markets and business opportunities to drive growth and expansion Aim to meet or exceed sales targets, and demonstrate creativity and initiative in a sales environment to stay ahead of the competition Qualifications and Requirements To be successful in this role, you will need to have a degree in Business Administration, Marketing, or equivalent sales experience. We are looking for an enthusiastic sales professional with industrial/technical product sales, B2B sales, or strong customer service experience. You should have strong math skills and the ability to learn technical product applications, as well as computer proficiency including MS Word, Excel, and the ability to type 40 WPM. Essential Skills and Competencies Excellent communication skills, both verbal and written, to effectively communicate with customers and internal stakeholders Strong team player with the ability to prioritize and multi-task in a fast-paced sales environment Ability to demonstrate creativity and initiative in a sales environment, and think outside the box to drive sales and growth High level of professionalism with strong attention to detail, and a customer-centric approach to sales and service Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We provide weeks of personalized training to learn our products and our business, so that our sales professionals are knowledgeable and well-equipped to be successful. We also offer quarterly recognition incentives and a generous benefits package, including 1st day eligibility for health insurance, three weeks of PTO, 9 paid holidays, 401k with employer match, and company-provided disability/life insurance. Work Environment and Company Culture arenaflex is a dynamic and innovative company with a strong commitment to workforce diversity and inclusion. We are a Drug-Free Workplace and an equal opportunities employer, dedicated to creating a positive and supportive work environment for all employees. Our company culture is built on values of integrity, respect, and customer focus, and we are looking for individuals who share these values and are passionate about delivering exceptional customer service. Compensation and Benefits We offer a competitive salary and benefits package, including: 401(k) and 401(k) matching to help you plan for your future Dental, health, and vision insurance to protect your health and wellbeing Paid time off and holidays to give you a healthy work-life balance Quarterly recognition incentives to reward your hard work and achievements Conclusion If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Inside Sales Specialist at arenaflex, you will have the chance to work with a leading company in the industry, develop your skills and knowledge, and contribute to our continued success. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply for this job