**Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **About arenaflex** arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our balanced high-tech and high-touch approach blended with deep industry and geographic expertise makes us a leader in our field. **Benefits of Working with arenaflex** When you join arenaflex, you'll become part of a collaborative and engaging environment where you'll have the chance to interact with people from all walks of life. You'll work in a fast-paced and constantly changing environment, but you'll also have the opportunity to grow and challenge yourself. Here are some of the benefits you can expect: * **Paid Training**: We'll provide you with the training you need to succeed in your role. * **Competitive Wages**: You'll be paid a competitive wage for your work. * **Full Benefits**: You'll be eligible for full benefits, including medical, dental, vision, 401k, and more. * **Paid Time Off**: You'll have paid time off to relax and recharge. * **Employee Wellness and Engagement Programs**: We're committed to your well-being and offer a range of programs to support your physical and mental health. **Teleperformance and You** At arenaflex, we're proud of our history and our people. Our Chief Client Officer started her career with us as an agent and advanced to the pinnacle of the company. We believe in promoting from within and giving our employees the opportunity to grow and develop their careers. **Responsibilities** As a Bilingual Financial Customer Service Representative at arenaflex, you'll be responsible for fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. Here are some of your key responsibilities: * **Connect with customers via phone**: You'll connect with customers via phone to resolve their questions, issues, or concerns. * **Escalate/transfer/complete conference calls**: You'll escalate, transfer, or complete conference calls to banks, loan originators, financial institutions, and more. * **Calmly attempt to resolve and de-escalate any issues**: You'll calmly attempt to resolve and de-escalate any issues that arise. * **Track all call-related information for auditing and reporting purposes**: You'll track all call-related information for auditing and reporting purposes. * **Provide feedback on call issues**: You'll provide feedback on call issues to help us improve our services. **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. Here are some of the qualifications we're looking for: * **Bilingual Spanish/English required**: You must be bilingual in Spanish and English. * **High School Diploma or GED required**: You must have a high school diploma or GED. * **Must be over 18 years of age**: You must be over 18 years of age. * **6 months customer service experience minimum**: You must have at least 6 months of customer service experience. * **6 months Call Center experience, preferred**: Call center experience is preferred. * **Ability to type 25 wpm**: You must be able to type 25 words per minute. * **Comfort with desktop computer system**: You must be comfortable with desktop computer systems. * **Proven oral & written communication skills**: You must have proven oral and written communication skills. * **Logical problem-solving skills**: You must have logical problem-solving skills. * **Availability to work various shifts**: You must be available to work various shifts. * **Ability to use Windows operating systems**: You must be able to use Windows operating systems. * **Organization and work prioritization skills**: You must have organization and work prioritization skills. * **Able to work independently**: You must be able to work independently. * **Ability to work in a constantly changing and fast-paced environment**: You must be able to work in a constantly changing and fast-paced environment. * **Ability to stay composed and objective**: You must be able to stay composed and objective. * **Strong listening skills**: You must have strong listening skills. **Work from Home Requirements** As a remote employee, you'll need to meet certain requirements to ensure that you can work effectively from home. Here are some of the requirements: * **Internet Connection Requirements**: You must have a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. * **ISP must have no packet loss and ping under 50ms**: Your internet service provider must have no packet loss and a ping under 50ms. * **Proof of internet speed required**: You'll need to provide proof of your internet speed. * **Clean and quiet workspace**: You'll need to have a clean and quiet workspace. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and start your career with arenaflex today. Apply for this job