**Experienced Customer Service Representative – Global Airport Operations**

Are you ready to embark on a thrilling adventure that combines customer service, airport operations, and career growth? Look no further than arenaflex, where you'll have the opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer experiences. As an Experienced Customer Service Representative in our Global Airport Operations team, you'll be at the forefront of ensuring that our customers receive the highest level of service at all touchpoints. **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our team members are the backbone of our organization, and we strive to provide them with the tools, training, and support they need to succeed. As a member of our Global Airport Operations team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences. **Key Responsibilities:** As an Experienced Customer Service Representative, you'll be responsible for delivering a consistently high level of customer service, ensuring that our customers receive a seamless and enjoyable experience at all touchpoints. Your key responsibilities will include: * Offering a consistently high level of customer service, ensuring that our customers receive a seamless and enjoyable experience at all touchpoints * Performing various airport-related tasks, including check-in, gates, transfer, arrival, luggage services, and ticketing (ATAc) * Working closely with and taking instructions from Team Leaders responsible for the flight/works areas/shift * Conducting relevant administrative tasks, such as ATAc, pre-flight, and post-flight departure * Constituting AA by adhering to uniform standards and adopting a customer-centric approach at all times * Promoting and selling AA services and products to our customers * Attending and completing all mandatory training by given deadlines * Adhering to and promoting safe working practices at all times * Performing other reasonable duties as required by the post **All You Need for Success:** To succeed in this role, you'll need to possess the following skills and qualifications: * Excellent interpersonal skills * Solution-oriented approach * Ability to resolve conflicts professionally within time constraints * Ability to handle a stressful environment effectively and work with minimum supervision * Strong customer focus and experience with face-to-face contact with customers * Ability to be a representative of the organization at all times * Well-groomed appearance and adherence to uniform standards at all times * Ability and willingness to work in a shift environment (including weekends, bank, and public holidays) * Reliability and punctuality * Compliance with all AA guidelines and policies * Ability to communicate both written and verbally to a high standard * Possession of a valid BAA airside pass * GSAT trained * Ability and willingness to efficiently complete all relevant training * Possession of a valid DVLA driving license, post-holder must be willing to apply for a BAA driving license as and when required * Ability and willingness to teach and maintain a valid BAA jet bridge permit as and when required **Desired Qualifications – Education & Previous Work Experience:** * PC skills, including Microsoft Word, Excel, and email **Experience Free to Be Yourself at arenaflex:** At arenaflex, we believe that our team members are the backbone of our organization, and we strive to create a workplace culture that values diversity, inclusion, and employee well-being. Our 20+ employee business support services are focused on connecting our team members to our customers, suppliers, communities, and shareholders, supporting team members to reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse global community. **Career Growth Opportunities and Learning Benefits:** As an Experienced Customer Service Representative, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Our comprehensive training programs will equip you with the skills and knowledge you need to succeed in this role, and our career growth opportunities will enable you to progress your career and achieve your goals. **Work Environment and Company Culture Highlights:** At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our team members are the backbone of our organization, and we strive to provide them with the tools, training, and support they need to succeed. Our work environment is dynamic, supportive, and inclusive, and our company culture is built on the values of teamwork, innovation, and customer focus. **Compensation, Perks, and Benefits:** As an Experienced Customer Service Representative, you'll receive a competitive salary, comprehensive benefits package, and a range of perks and rewards that reflect our commitment to employee well-being and satisfaction. Our compensation package includes: * Competitive hourly rate of $25/hour * Comprehensive benefits package, including health insurance, pension scheme, and life insurance * Range of perks and rewards, including employee discounts, flexible working arrangements, and employee recognition programs **Conclusion:** If you're a customer-focused professional with a passion for delivering exceptional customer experiences, we want to hear from you! As an Experienced Customer Service Representative in our Global Airport Operations team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences. Apply now to join our team and start your journey with arenaflex! Apply Job! Apply for this job