**Experienced Call Center Customer Service Representative – Remote Opportunity with arenaflex**

**Job Summary:** Join arenaflex, a dynamic and innovative company, as a Call Center Customer Service Representative in a remote setting. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving complaints, and providing timely and accurate information to our valued clients. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of collaboration, innovation, and growth. As a remote Call Center Customer Service Representative, you will be an integral part of our customer-facing team, working closely with our clients to resolve their inquiries, complaints, and concerns. **Job Responsibilities:** As a Call Center Customer Service Representative with arenaflex, your primary responsibilities will include: * Resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. * Contacting customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. * Refer unresolved customer grievances to designated departments for further investigation. * Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Processing orders, quoting, and helping team members work their overflow. * Running reports in SAP and collaborating with the team. * Providing exceptional customer service, responding to customer inquiries, and resolving complaints in a timely and professional manner. **Requirements:** To be successful in this role, you will need to possess: * A high school diploma or GED. * 1-2 years of customer service-related experience. * Minimum 1 year of experience with SAP (Data Entry, quoting) and Office 365. * Self-motivated and team-oriented individual with excellent communication skills. * Ability to work independently and manage one's time effectively. * Strong attention to detail and ability to accurately document and record customer/client information. * Previous experience with computer applications, such as MS Outlook or data entry software. * Microsoft Excel experience and S/4 Hana experience are a plus. **Skills and Competencies:** To excel in this role, you will need to possess the following skills and competencies: * Verbal and written communication skills. * Customer service skills and interpersonal skills. * Ability to work independently and manage one's time. * Ability to accurately document and record customer/client information. * Previous experience with computer applications, such as MS Outlook or data entry software. * Strong attention to detail and ability to multitask. **Career Growth Opportunities and Learning Benefits:** arenaflex is committed to providing our employees with opportunities for growth and development. As a Call Center Customer Service Representative, you will have access to: * Comprehensive training programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **Work Environment and Company Culture:** arenaflex is a dynamic and innovative company that values collaboration, innovation, and growth. Our remote work environment is designed to provide our employees with the flexibility and autonomy to work effectively and efficiently. As a Call Center Customer Service Representative, you will be part of a team that is passionate about delivering exceptional customer experiences and committed to making a positive impact. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * Competitive hourly rate. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off and holidays. * Opportunities for professional growth and development. * Collaborative and supportive work environment. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex email address]. Applicants must provide their phone number. Reference job number A4437. **Apply Now:** Apply Job! Apply for this job