**Experienced Customer Care Representative I - Claims and Intake Applications**

At arenaflex, we're dedicated to delivering exceptional customer service and innovative solutions to our clients. As a Customer Care Representative I, you'll play a vital role in our team, providing compassionate and professional support to claimants and clients across the country. If you're passionate about delivering outstanding customer experiences, have a strong work ethic, and are eager to grow with a dynamic organization, we encourage you to apply for this exciting opportunity. **Job Summary:** As a Customer Care Representative I, you'll be responsible for managing inbound calls for claimant-related leaves and/or Intake applications, performing outbound voice work tasks related to selected clients and claimants, and providing exceptional customer service. You'll work in a fast-paced, team-oriented environment, utilizing your strong communication skills, attention to detail, and ability to multitask to deliver results. If you're a motivated and empathetic individual who thrives in a dynamic environment, we invite you to join our team at arenaflex. **Key Responsibilities:** * Manage inbound calls for claimant-related leaves and/or Intake applications, providing compassionate and professional support to claimants and clients * Perform outbound voice work tasks related to selected clients and claimants, ensuring timely and efficient communication * Answer inbound calls from clients and claimants across the country, addressing their inquiries and concerns in a timely and efficient manner * Accurately file and document client/claimant-specific information into the applicable system, adhering to all department standards * Respond to client and claimant inquiries in a timely and efficient manner, consistently delivering exceptional customer service * Resolve routine administrative technical issues for applicable source systems, utilizing your problem-solving skills and technical expertise * Answer related claims questions for applicable clients specific to the Intake process and reporting missed time * Maintain a high level of confidentiality and abide by HIPAA rules and regulations, protecting personal health information * Demonstrate confidence, strong decision quality, and sound judgment when assisting claimants, ensuring accurate and timely resolutions * Work collaboratively with teammates to achieve departmental goals and objectives, providing support and assistance as needed * Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 1-2 years of experience in a customer service or call center environment, preferably in a claims or intake application setting * Strong customer service skills, with a focus on empathy, patience, and effective communication * Ability to type and talk simultaneously, with strong attention to detail and accuracy * Proven ability to work independently and remotely, with a high level of self-motivation and discipline * Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of management * Strong problem-solving skills, with the ability to analyze complex situations and make sound decisions * Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment * Proficient in MS Office (Word, Excel, and Outlook), with experience using web-based programs and applications * High-speed home internet installed for remote/teleworker requirements **Preferred Qualifications:** * Experience working in a medical or insurance-related field, with knowledge of medical terminology * Proven experience in providing quality customer service in a call center environment * Ability to work in a dynamic, fast-paced environment with a high level of adaptability and flexibility * Experience using CRM software and other customer service tools * Strong analytical and problem-solving skills, with the ability to think critically and outside the box **Work Environment:** * Reliance Matrix's Customer Care Center operates 24 hours a day, 7 days a week, offering a variety of schedules to accommodate different needs and preferences * Customer Care Representatives must be available to work a scheduled shift between core business hours (Mon-Fri, 4am-8pm Arizona time) and be open to working some holidays * The work environment is fast-paced, team-oriented, and dynamic, with a focus on delivering exceptional customer service and support * Customer Care Representatives must be willing and able to work sitting in one place, taking calls and speaking for the entirety of their scheduled shift (excluding scheduled breaks and lunches) **Physical Requirements:** * Sitting for prolonged periods of time, extensive typing, and using primarily the fingers rather than the entire hand * Visual acuity sufficient to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal and extensive reading * Hearing sufficient to understand verbal instruction and answer telephones * Ability to work in a quiet, distraction-free environment with minimal interruptions **Compensation and Benefits:** * Competitive hourly rate, with a starting base pay of $18.00 * Opportunities for career growth and advancement, with a focus on developing your skills and knowledge * Comprehensive benefits package, including: + Annual performance bonus for all team members + Generous 401(k) company match that is immediately vested + Choice of three medical plans (including prescription drug coverage) to suit your unique needs + Company-provided Life & Disability Insurance to ensure financial protection when you need it most + Family-friendly benefits, including Paid Parental Leave & Adoption Assistance + Hybrid work arrangements for eligible roles + Tuition Reimbursement and Continuing Professional Education + Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program **Why Join arenaflex?** * arenaflex is a dynamic, innovative organization that values diversity, equity, and inclusion * We offer a competitive pay package and comprehensive benefits to help team members thrive in their financial, physical, and mental wellbeing * Our team is passionate about delivering exceptional customer service and support, with a focus on empathy, compassion, and understanding * We're committed to creating a more diverse, equitable, and inclusive culture, with opportunities for growth and development for all team members **How to Apply:** If you're a motivated and empathetic individual who thrives in a dynamic environment, we invite you to apply for this exciting opportunity. Please visit our website to submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job