**Experienced Customer Care Representative – Live Chat Support for arenaflex**

**Join the arenaflex Team and Revolutionize Customer Experience** At arenaflex, we're not just a company – we're a community of passionate individuals driven by a shared vision to deliver exceptional customer experiences. As a rapidly growing online retailer in the Lighting Industry, we're seeking highly motivated and adventurous Customer Care Agents to join our team in Selinsgrove, Pennsylvania. If you're a team player with a knack for problem-solving, creativity, and a passion for delivering wow moments, we want to hear from you! **About arenaflex** arenaflex is the fastest-growing online retailer in the Lighting Industry, and we're proud to have been recognized as a top 5 place to work in the state of Pennsylvania in 2021. Our commitment to providing Best Customer Service in the country has earned us a spot on Newsweek magazine's list of top companies. We're a team-oriented, positive environment full of friendly people who work hard to move forward, but also know how to have fun. **Key Responsibilities:** As a Customer Care Agent at arenaflex, you'll be the face of our company, interacting with customers over the phone, on live chat, and through email. Your primary responsibilities will include: * Responding to customer inquiries and resolving issues in a timely and professional manner * Providing product information, recommendations, and solutions to meet customer needs * Collaborating with internal teams to resolve complex issues and improve customer satisfaction * Identifying opportunities to upsell and cross-sell products, driving sales and revenue growth * Participating in ongoing training and development to stay up-to-date on products, services, and industry trends * Maintaining a high level of customer satisfaction, ensuring a positive experience for every interaction **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or retail environment * Excellent communication, problem-solving, and interpersonal skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and Google Suite * Familiarity with CRM software and customer service platforms * Availability to work flexible full-time schedules during customer service hours (8 am - 6 pm, Monday - Friday) **Preferred Qualifications:** * Experience in the Lighting Industry or a related field * Knowledge of customer service software and platforms * Certification in customer service or a related field * Bilingual or multilingual skills * Experience with sales and revenue growth **Skills and Competencies:** To succeed as a Customer Care Agent at arenaflex, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and Google Suite * Familiarity with CRM software and customer service platforms * Adaptability and flexibility in a fast-paced environment * Strong attention to detail and organizational skills * Ability to maintain a high level of customer satisfaction and loyalty **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Agent, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions * A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off **Work Environment and Company Culture:** Our office in Selinsgrove, Pennsylvania is a team-oriented, positive environment full of friendly people who work hard to move forward, but also know how to have fun. We're committed to creating a workplace culture that's inclusive, diverse, and supportive of our employees' well-being. As a Customer Care Agent, you'll have the opportunity to: * Work in a fast-paced, dynamic environment with a team of passionate and dedicated professionals * Participate in ongoing training and development programs to enhance your skills and knowledge * Collaborate with internal teams to resolve complex issues and improve customer satisfaction * Enjoy a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off * Take advantage of flexible full-time schedules and a positive work-life balance **Compensation, Perks, and Benefits:** As a Customer Care Agent at arenaflex, you'll enjoy a competitive compensation package, including: * Starting hourly rate of $16.00, with a $1/hour increase after 60-day provisional period * Quarterly bonus and commissions on product sales * Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off * Flexible full-time schedules and a positive work-life balance * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth **How to Apply:** If you're a motivated and adventurous individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join the arenaflex team and revolutionize customer experience. Apply for this job