**Experienced Customer Care Specialist – Remote Energy Services Representative**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer care team, you'll play a vital role in supporting our Energy Services division in North Carolina. If you're passionate about providing top-notch customer service, have a knack for building strong relationships, and thrive in a dynamic, fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a nationwide Energy Services company dedicated to helping our clients achieve their energy efficiency goals. With a strong presence in North Carolina and a commitment to innovation, we're always looking for talented individuals to join our team. As a remote customer care specialist, you'll be part of a collaborative and supportive team that's passionate about making a difference in the lives of our customers. **Job Summary** We're seeking an experienced Customer Care Specialist to join our remote team in North Carolina. As a key member of our customer care team, you'll be responsible for providing exceptional customer service, resolving customer inquiries and complaints, and promoting energy efficiency programs to our clients. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Customer Care Specialist, you'll be responsible for: * Answering incoming customer telephone calls and logging all calls in a timely and accurate manner * Working across multiple programs and phone lines, with the ability to transfer calls as needed * Promoting participation in energy efficiency programs that customers may qualify for * Addressing and resolving customer inquiries, regarding products, services, billing, and other related matters * Establishing and maintaining positive working relationships with customers by ensuring a high level of customer service * Addressing and resolving customer complaints and making recommendations to resolve issues * Making outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to qualifying customers * Following up on customer calls not immediately resolved * Providing accurate and timely information regarding the status of customers' applications and rebate checks * Entering all required information into computerized systems to create and maintain the customer database * Providing inside support to Program Manager, Energy Engineers, and Energy Advisors as needed * Communicating with customers via alternative media, such as email and chat **Skills & Qualifications** To be successful in this role, you'll need: * A High School diploma or equivalent * An Associate's Degree is preferred * 1-2 years of previous customer service experience * Proficiency in English and Spanish is preferred * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive customer information **Pay And Benefits** arenaflex offers a competitive salary range of $19.00 - $21.00 per hour, depending on experience. We also offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * Critical Illness, Accident, and Hospital insurance * 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability insurance * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) **Workplace Type** This is a fully remote position, allowing you to work from the comfort of your own home. As a remote employee, you'll have access to all the tools and resources you need to succeed, including a state-of-the-art virtual workspace and regular virtual team meetings. **Application Deadline** Don't miss out on this exciting opportunity! Applications will be accepted until January 14, 2025. **About arenaflex** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, we encourage you to apply for this role. **How to Apply** If you're ready to take your customer care skills to the next level and join a team that's passionate about making a difference, click the link below to apply: Apply Now! Apply for this job