**Experienced Customer Experience Advocate – Hybrid Role in Arenaflex's Expanding Team**

Are you passionate about delivering exceptional customer experiences and empowering users to achieve their goals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join Arenaflex's Customer Experience Team as a Customer Experience Advocate. In this hybrid role, you'll have the opportunity to work from our Denver office three days a week, collaborating with internal teams and engaging with customers across various channels to provide top-notch support and advocacy. **About Arenaflex** Arenaflex is a leading provider of innovative software solutions that simplify work, productivity, and enjoyment. Our mission is to empower teams and individuals to achieve their goals and thrive in a rapidly changing world. With a strong focus on customer satisfaction, Arenaflex has built a reputation for delivering exceptional products and services that meet the evolving needs of our users. As a Customer Experience Advocate, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **The Role** As a Customer Experience Advocate, you'll play a critical role in delivering exceptional customer experiences across various channels, including live chat, email, phone, and screen shares. Your primary responsibilities will include: * Engaging with customers to understand their goals, challenges, and pain points, and empowering them to connect with the solution in Arenaflex's platform * Collaborating with internal technical teams to resolve customer issues and improve the overall user experience * Serving as a liaison between customers and the Arenaflex team to advocate for and shape the best possible version of our product * Leading online webinars and one-on-one demos to educate customers on the features and benefits of our platform and developer toolkit * Creating internal and external documentation to enhance our knowledge base and provide valuable resources for customers * Advising customers on new features and functionalities to help them get the most out of our platform **Requirements** To succeed in this role, you'll need: * Experience providing customer or technical support, preferably in a SaaS environment * Understanding of help desk software and remote support tools, with experience with Zendesk a plus * Strong problem-solving skills and multitasking abilities to handle multiple customer interactions simultaneously * Excellent written and verbal communication skills to effectively engage with customers and internal teams * A positive attitude, empathy, coachability, and a collaborative mindset to thrive in a fast-paced environment * Ability to take initiative and adapt to changing priorities and customer needs **What Arenaflex Offers** As a Customer Experience Advocate at Arenaflex, you'll enjoy a range of benefits and opportunities, including: * Competitive salary and benefit package, with bonus potential and eligibility to participate in the company equity incentive program * Amazing company culture that values transparency, collaboration, and fun, with a focus on employee well-being and growth * Monthly stipends for food, wellness, and commuter work to support your lifestyle and productivity * Fully dedicated learning and development team that provides opportunities for employees to hone and gain new skills * Award-winning work environment, recognized as a "Best Place to Work" by BuiltIn and "Great Place To Work" certified * Global work environment with employees in multiple locations, including Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo * Diversity, inclusion, and belonging initiatives, including Employee Resource Groups and access to resources and education to support our team's growth and understanding **Compensation and Benefits** For Colorado-based hires, the compensation range is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Arenaflex's plans and policies. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and other factors. **Visa Sponsorship** Visa sponsorship for this role is currently not available. **Equal Opportunity Employer** Arenaflex is proud to be an equal opportunity employer, committed to hiring talented individuals from diverse backgrounds and perspectives. We believe that a diverse and inclusive workplace is essential to delivering exceptional customer experiences and driving innovation. **Join the Arenaflex Team** If you're passionate about delivering exceptional customer experiences and empowering users to achieve their goals, we invite you to join our dynamic team as a Customer Experience Advocate. Apply now and be part of a company that's shaping the future of work, productivity, and enjoyment. Apply for this job