**Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Sales Growth at arenaflex**

Are you a customer experience enthusiast with a passion for delivering exceptional service and driving sales growth? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join our arenaflex team as an Experienced Customer Experience Champion II! At arenaflex, we're committed to empowering our customers with the best possible experience, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution, enhancing customer experiences, and driving sales growth through targeted recommendations and upselling opportunities. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that transform the way we connect across the globe. Our diverse network of talented individuals is driven by a shared ambition to shape a better future, and we're committed to empowering our customers with the best possible experience. With a culture that values creativity, innovation, and collaboration, we're the perfect place for you to grow your career and make a meaningful impact. **What You'll Be Doing** As a Customer Experience Champion II, you'll be responsible for: * Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries * Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights * Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue * Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services * Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees * After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts **Where You'll Be Working** You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, your home must be in Florida and within a reasonable commute to the arenaflex hub location specified on this job posting. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. **What We're Looking For** To be successful in this role, you'll need: * A Bachelor's degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue goals * The ability to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business * The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs * Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided Even better if you have: * A degree * Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel) * Experience troubleshooting hardware, software, applications, network, and device issues * Experience promoting and upselling products or services * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location **Home Office Requirements** * In this remote role, you'll work from home with occasional in-person meetings and training. * Home office must be located within the contiguous United States. * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable. * A dedicated quiet and private workspace. * arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements. * The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. **Why Join arenaflex?** At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our diverse network of talented individuals is driven by a shared ambition to shape a better future, and we're committed to empowering our customers with the best possible experience. **Equal Employment Opportunity** We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. **Apply Now!** If you're a customer experience enthusiast with a passion for delivering exceptional service and driving sales growth, we invite you to join our arenaflex team as an Experienced Customer Experience Champion II! Apply now and take the first step towards a rewarding career with a leading provider of innovative solutions and services. Apply Job! Apply for this job