**Experienced Customer Experience Representative – Inbound Support (Remote)**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' and providers' expectations. As an Experienced Customer Experience Representative – Inbound Support, you'll play a vital role in providing top-notch support and resolving issues in a fair and effective manner. If you're passionate about delivering outstanding service, have a knack for building rapport with customers, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a nationwide fortune 500 organization dedicated to providing quality healthcare to people receiving government assistance. Our mission is to make a meaningful difference in the lives of others, and we're seeking talented individuals like you to join our team. As a highly engaged workforce, we're committed to excellence, innovation, and customer satisfaction. If you're looking for a challenging and rewarding opportunity, come be a part of our team! **Job Summary** As an Experienced Customer Experience Representative – Inbound Support, you'll be responsible for providing exceptional customer support and service to meet the needs of our members and providers. You'll resolve issues and address concerns fairly and effectively, while demonstrating arenaflex values in your actions. You'll also provide product and service information, identify opportunities to improve our member and provider experiences, and collaborate with internal and external departments to ensure seamless support. **Key Responsibilities** * Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products, including phone, chat, email, and off-phone work supporting our Medicaid, Medicare, and/or Marketplace business. * Conduct various surveys related to health assessments and member/provider satisfaction. * Accurately document pertinent details related to Member or Provider inquiries. * Work regularly scheduled shifts within our hours of operation, including lunches and breaks, and be available to work overtime and/or weekends as needed. * Demonstrate the ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. * Listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns. * Meet/exceed individual performance goals established for the position in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives. * Proactively engage and collaborate with internal and external departments. * Take ownership of providing resolutions in real-time or through timely follow-up with the Member and/or Provider. * Support provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. * Effectively communicate in a professional setting. **Essential Qualifications** * High School Diploma or equivalent combination of education and experience. * 1-3 years of Sales and/or Customer Service experience in a fast-paced, high-volume environment. * Strong communication and interpersonal skills. * Ability to work in a team-oriented environment. * Proficiency in Microsoft Office and other relevant software applications. **Preferred Qualifications** * Associate's Degree or equivalent combination of education and experience. * 1-3 years of experience in a contact center environment. * Systems training in Genesys, Salesforce, Pega, QNXT, CRM, Verint, Kronos, Microsoft Teams, Video Conferencing, CVS Caremark, and Availity. * Experience working with Medicaid, Medicare, and/or Marketplace business. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and meet/exceed performance goals. * Proficiency in Microsoft Office and other relevant software applications. * Strong customer service skills and ability to build rapport with customers. * Ability to work independently and as part of a team. * Strong time management and organizational skills. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced organization that values innovation, excellence, and customer satisfaction. Our work environment is collaborative and supportive, with a focus on teamwork and open communication. We're committed to creating a positive and inclusive work environment that fosters growth and development. **Compensation, Perks, and Benefits** arenaflex offers a competitive benefits and compensation package, including: * Competitive hourly rate: $20.29 - $28.82. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for career advancement and professional growth. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for building rapport with customers, we want to hear from you! Apply now to become a part of our team and help us make a meaningful difference in the lives of others. Apply Job! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that fosters growth and development. Apply for this job