**Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)**

At arenaflex, we're on a mission to revolutionize the way Americans tackle student debt. With a team of passionate experts in public policy, law, consumer finance, and engineering, we're dedicated to providing smart, algorithm-based recommendations to help borrowers save money and achieve financial stability. As a Certified B Corporation, we're committed to serving the 45 million Americans burdened by student debt and improving their financial health through better repayment strategies. Our journey began with a clear vision: to harness the power of technology and policy expertise to create a more equitable and sustainable student loan system. With the support of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, we're poised to make a lasting impact on the lives of millions. **Your Role in Our Mission** As a Customer Success Associate on our Borrower Success Team, you'll play a vital role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you'll become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor position for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for making a difference in the lives of others. **Key Responsibilities** * Understand and effectively communicate the benefits of arenaflex's product offerings to borrowers * Engage with borrowers via email and live chat, providing empathetic and clear support * Review and submit applications for federal loan programs, ensuring accuracy and efficiency * Proactively suggest and implement ideas and automations to help scale the team and improve borrower outcomes * Collaborate with the Borrower Success Team to achieve team and company growth goals, aligning with our social mission * Bring user feedback to life with the product, design, and engineering teams to create new features and offerings **Recommended Experience** We're seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. If you're passionate about applying your talents in a fast-paced startup environment to tackle a major social issue of our time, we encourage you to apply. During the interview process, we'll be evaluating the following key qualities in your experience and potential: * **Detail-oriented**: You can understand and communicate complex program requirements, manage internal systems and processes with ease * **Fast learner**: You've demonstrated experience in quickly mastering new skills and knowledge areas, adapting to changing priorities and workflows * **Clear communicator**: You can field questions from borrowers with empathy, tact, and clarity, ensuring seamless communication and support * **Excellent teammate**: You collaborate with and support your teammates, clearly communicating capacity and expectations to drive team success **Our Values** At arenaflex, we're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: * **Empathy**: We understand and respect the challenges faced by our borrowers, providing support and guidance with compassion and care * **Diversity**: We celebrate the unique perspectives and experiences of our team members, fostering an inclusive and equitable work environment * **Growth**: We're committed to continuous learning and development, empowering our team to grow and thrive in their roles * **Determination**: We're driven by a shared passion for making a difference in the lives of others, tackling complex challenges with determination and perseverance * **Humility**: We recognize the importance of collaboration and teamwork, staying humble and open to feedback and new ideas * **Fun**: We believe that work should be enjoyable and rewarding, fostering a positive and supportive team culture **Join Our Team** If you're passionate about making a difference in the lives of others and are excited about the opportunity to join a mission-driven team, we encourage you to apply. As a Customer Success Associate at arenaflex, you'll have the chance to work with a talented group of professionals who share your values and are dedicated to creating a more equitable and sustainable student loan system. Apply now to join our team and help us fix the system! Apply for this job