**Experienced Customer Experience Representative - Mom & Baby: Delivering Exceptional Care and Service**

At arenaflex, we're revolutionizing the home health products and equipment industry by putting our customers, community, and coworkers at the forefront of everything we do. As a Customer Experience Representative on our Mom & Baby team, you'll play a vital role in providing top-notch service to new and expectant mothers, MD offices, and insurance providers. If you're a compassionate and customer-focused professional with a passion for delivering exceptional care, we want to hear from you! **About arenaflex** arenaflex is a dynamic and rapidly growing company that's committed to making a positive impact in the lives of our customers and employees. With a strong focus on customer satisfaction, community involvement, and employee well-being, we're creating a better way of doing business. Our Mom & Baby division is a key part of this mission, providing essential products and services to support the health and well-being of new and expectant mothers. **The Opportunity** As a Customer Experience Representative on our Mom & Baby team, you'll be part of a dedicated and dynamic group of professionals who are passionate about delivering exceptional service. With a focus on customer satisfaction, phone metrics, gross profit, and closing percentage, you'll have the opportunity to make a real impact and contribute to the growth and success of our company. **Primary Responsibilities** As a Customer Experience Representative, your primary responsibilities will include: * Working with customers who have requested mom and baby items through insurance to ensure their needs are met * Overseeing orders nationwide for mom and baby items through insurance to ensure timely and accurate delivery * Interfacing with existing customers to determine which products meet their needs and provide personalized recommendations * Presenting arenaflex's services and benefits to customers to drive sales and growth * Handling inbound calls and emails from patients to convert them into potential sales and provide exceptional customer service * Contacting patients through outbound phone calls and emails to follow up on services promised and rendered * Investigating and troubleshooting customer service issues to ensure prompt resolution and satisfaction * Communicating with customers to provide equipment and sizing troubleshooting and support * Promptly following up on services promised and rendered to ensure customer satisfaction * Entering new customer demographics and updating changes to existing accounts to ensure accurate and up-to-date information * Processing documentation, including verification of insurance, to ensure compliance and accuracy * Entering orders and maintaining data to ensure accurate and timely delivery * Performing other duties as assigned to support the growth and success of our company **Skills for Success** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent customer service skills, with a focus on delivering exceptional care and service * Ability to handle high call volumes and work in a fast-paced environment * Strong verbal, written, listening, and presentation communication skills to effectively communicate with customers and colleagues * Self-motivation, high energy, and an engaging level of enthusiasm to drive sales and growth * Exceptional critical thinking and organizational skills to prioritize tasks and manage multiple responsibilities * Ability to multi-task and research to provide personalized recommendations and solutions * Willingness to work in a high-stress environment and adapt to changing priorities and deadlines * Proven work history illustrating stability, reliability, and strong work ethics * Sensitivity to patient care issues and a commitment to maintaining HIPAA confidentiality * Ability to maintain knowledge of and compliance with laws, regulations, and policies, including HIPAA and patient confidentiality **Required Qualifications** To be considered for this role, you'll need to possess the following qualifications: * High school diploma or equivalent; some college preferred * Microsoft Office computer skills, including proficiency in Excel, Word, and Outlook * 1+ years of customer service experience, with a focus on delivering exceptional care and service **What arenaflex Offers** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Competitive pay, starting at $18 an hour * Comprehensive health plans with FSA or HSA options, dental, and vision insurance * Optional life insurance and 401K with company match * 12 weeks of parental leave for birthing parents and 4 weeks of leave for non-birthing parents * Additional parental benefits, including fertility stipends, free diapers, and breast pumps * Paid holidays and PTO accrual from day one * Employee assistance programs and a range of other benefits and perks **About arenaflex's Culture and Values** At arenaflex, we're proud of our commitment to our employees and our community. We've been recognized for our achievements, including: * Family Forward Certified * 5000 Best Place to Work award winner * HME Excellence Award * Sky High Growth Award We're an equal opportunity employer that's committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. **How to Apply** If you're a compassionate and customer-focused professional with a passion for delivering exceptional care and service, we want to hear from you! Apply now to join our dynamic and rapidly growing team at arenaflex. Apply Job! Apply for this job