**Experienced Customer Experience Supervisor I - Retail Store Operations**

As a seasoned Customer Experience Supervisor I at arenaflex, you will be at the forefront of driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives, and delivering company checkout experience strategies. If you're passionate about creating exceptional customer experiences and have a knack for leading high-performing teams, this role is an ideal fit for you. **Primary Responsibilities:** As a Customer Experience Supervisor I, you will be responsible for: * **Customer Service & Sales:** Model and hold team accountable for outstanding customer service, greet and assist customers in finding products, and partner with other team members when additional help is needed. Actively listen to customer issues to resolve problems, maximize sales and service by ensuring staff is scheduled appropriately, and manage FIND more, credit, rewards, and gift card programs. * **Cashier Performance:** Train, mentor, and coach all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observe and ensure associates consistently follow and implement checkout experience processes. Monitor associate efficiency by utilizing Point of Sale productivity metrics. * **Line Management and Checkout Standards:** Proactively shift resources to checkouts based on observed fluctuations in store traffic, reduce wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers, and Expeditor stations. Partner appropriately to stock all Impulse futures and identify checkout supply needs. * **Human Resources / People Management:** Create and monitor the store's open requisitions, route qualified applicants to the appropriate hiring manager, coordinate the interview Talent Tryout process, schedule and coordinate new hire orientations and training, and administer ongoing associate training. Partner with the Sales Floor Supervisor and General Manager on training compliance. Review schedules and make productive edits to further optimize resources. * **Performance Standards:** Support company shrink and safety initiatives, meet established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance. **Core Competencies:** To achieve success at arenaflex, a Customer Experience Supervisor I possesses the following core competencies: * **Embraces a Growth Mindset:** Proposes and initiates actions on new ideas that improve our product, stores, or practices. Listens to ideas and suggestions and applies them when appropriate, champions new initiatives, encourages others and their self to stretch beyond current capabilities, and is willing to be a catalyst for change by challenging the status quo and motivating others to make improvements. * **Thinks Critically:** Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Gathers the necessary information to fully understand the scope of the problem, applies critical thinking to develop options, identify assumptions, and consider impacts. Uses fact-based analysis to guide decision-making, summarizes analysis clearly and succinctly, and recommends a course of action. * **Demonstrates Leadership:** Creates an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example, and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback, holds self and others accountable for performance and actions, and creates a culture of development by coaching and teaching others. * **Takes Accountability:** Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions, and develops positive and inclusive relationships across the organization. * **Implements with Excellence:** Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback, and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others. * **Drives Results:** Demonstrates a sense of urgency to act decisively and quickly, establishes aggressive goals, and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard, strives to achieve excellent results by creating a culture of continuous improvement. **What You Get:** As a valued member of the arenaflex team, you will enjoy a competitive benefits package, including: * Medical, dental, and vision insurance * Term life insurance * Paid vacation and holidays * 401(k) with Company match * Associate discount on arenaflex merchandise **About arenaflex:** arenaflex is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. arenaflex offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from arenaflex.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, arenaflex celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. If you're passionate about creating exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity at arenaflex. Apply for this job