Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at arenaflex

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our team. As a Customer Sales and Service Representative, you'll be the face of our company, delivering exceptional customer experiences and showcasing your passion for technology. If you're excited about working in a dynamic environment where no two days are the same, we encourage you to apply for this incredible opportunity. About the Role In this role, you'll be responsible for providing top-notch sales and customer service to our valued customers. You'll be the go-to person for answering incoming calls, responding to requests, and resolving customer inquiries and disputes. Your superior sales and customer service skills, combined with your excitement for technology, will enable you to deliver an exceptional customer experience that sets us apart from the competition. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about arenaflex products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking For We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, taking a genuine interest in learning about your customers, their business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should enable you to diffuse sensitive situations, and you should take real ownership of customer concerns, driving to provide exceptional customer service. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications: Related Bachelor's Degree or higher Advanced customer service training or certification Experience working in a remote or virtual environment Proficiency in multiple languages Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to ongoing training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. We believe in promoting from within, so you'll have opportunities to advance your career and take on new challenges as you grow with our company. Work Environment and Company Culture Our company culture is built on a foundation of diversity, inclusion, and respect. We celebrate our employees' differences and believe that everyone should feel valued, connected, and empowered to reach their potential. We're proud to be an equal opportunity employer and are committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 per week, depending on your location and confirmed job-related skills and experience. You'll also be eligible for our award-winning total rewards package, which includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. As an incentive-based position, you'll have the potential to earn more based on your performance. Conclusion If you're passionate about delivering exceptional customer experiences and are excited about working in a dynamic environment, we encourage you to apply for this incredible opportunity. As a Customer Sales and Service Representative at arenaflex, you'll be part of a talented team that's driving innovation and making a real difference in people's lives. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the arenaflex difference! Apply for this job