Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at arenaflex

Introduction to arenaflex Imagine being part of a dynamic team that empowers people to live, work, and play by connecting them to what brings them joy. At arenaflex, we drive innovation, creativity, and impact in the world by powering and empowering how people connect with each other. Our team is a community of individuals who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join the arenaflex team. About the Role As a Customer Sales and Service Representative at arenaflex, you will deliver an exceptional customer experience to go along with America's fastest and most reliable network. With your superior sales and customer service skills and excitement for technology, you will be the go-to person for customers who have questions or issues. You will be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in cloud and security solutions, Internet of Things, and video entertainment. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about arenaflex products and services. Verifying service order accuracy and completeness and making corrections/changes, as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging on the phone with customers. What We're Looking For You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most. Essential Qualifications Related Associate Degree or 2+ years' relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. Preferred Qualifications Proven track record of meeting sales goals and building strong customer relationships. Experience working in a fast-paced, dynamic environment. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We're dedicated to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and innovative. We're a team that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. We offer a range of benefits, including health and wellness programs, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 weekly, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. We also offer a range of perks and benefits, including health and wellness programs, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Conclusion If you're looking for a career where you can deliver exceptional customer experiences, drive sales growth, and build strong relationships with customers, then join the arenaflex team. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply now to become a part of our dynamic team and take the first step towards a rewarding and challenging career. Apply for this job