Experienced Customer Service Loyalty Champion II – Remote Role for Exceptional Customer Experience and Retention

Welcome to arenaflex: Empowering Connections and Driving Innovation At arenaflex, we believe in the power of human connection and the impact it has on our lives. We're dedicated to providing exceptional customer experiences that foster loyalty, trust, and growth. As a leader in our industry, we're committed to innovation, creativity, and making a positive difference in the world. Our team is a community of passionate individuals who thrive on collaboration, empathy, and continuous learning. If you're looking for a career that offers more than just a job, you're in the right place. Job Overview: Customer Service Loyalty Champion II As a Customer Service Loyalty Champion II at arenaflex, you'll be the face of our brand, responsible for delivering world-class customer experiences that drive loyalty, retention, and growth. You'll be part of a dynamic team that's passionate about resolving customer needs, preventing churn, and promoting our products and services. If you're a customer-centric individual with a passion for sales, problem-solving, and relationship-building, we want to hear from you. Key Responsibilities: Handle and resolve escalated customer concerns with varying levels of complexity, ensuring timely and effective solutions that meet or exceed customer expectations. Turn every customer contact into a sale or save opportunity, providing a premium experience that fosters loyalty and retention. Embody the Service Plus mindset by resolving customer concerns and anticipating future needs, leveraging your knowledge of our products and services to provide personalized solutions. Conduct thorough account analyses to identify opportunities for growth, retention, and upselling, applying your business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness. Execute targeted loyalty and retention strategies for high-value and at-risk customers, utilizing historical reports, customer insights, and sales data to inform your approach. Provide exceptional customer experiences by listening for signs of churn, leveraging your knowledge of our products and services to address customer concerns and provide personalized solutions. Navigate our systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers and solutions to customers. Serve as a brand ambassador and advocate for our customers, highlighting the value of our products and services and promoting our brand with passion and enthusiasm. Requirements and Qualifications: To be successful in this role, you'll need: A Bachelor's Degree or one or more years of customer service experience, with a strong track record of resolving complex customer issues and meeting or exceeding sales and retention goals. One or more years of sales experience, with a proven ability to promote and upsell products or services, and a strong understanding of sales principles and practices. Experience resolving complex customer issues, including escalations, billing, and product Q&A, with a strong ability to think critically and outside the box. A strong sales acumen, with a track record of meeting or exceeding revenue and retention goals, and a willingness to work in a fast-paced, dynamic environment. Ability to work a rotating schedule, including nights, weekends, and holidays, with a willingness to adapt to changing business needs and priorities. A private workspace, minimum internet speed, and a desk for the required equipment provided, with the ability to self-manage in a remote work environment. Preferred Qualifications: If you have the following, you'll be an even stronger candidate: A degree in a related field, such as business, marketing, or communications, with a strong understanding of sales principles and practices. Experience troubleshooting customer products and services, with a working knowledge of our network and the ability to position network solutions. Experience promoting and upselling products or services, with a strong track record of meeting or exceeding sales and retention goals. One or more years of retention experience, with a proven ability to identify and address customer needs, and a strong understanding of customer behavior and preferences. What We Offer: At arenaflex, we're committed to providing a supportive, inclusive work environment that fosters growth, learning, and development. As a Customer Service Loyalty Champion II, you'll enjoy: A competitive salary and benefits package, with opportunities for advancement and professional growth. A dynamic, fast-paced work environment that's collaborative, inclusive, and empowering. Opportunities for training, development, and continuous learning, with a focus on sales, customer service, and leadership skills. A remote work arrangement that offers flexibility, autonomy, and work-life balance, with occasional in-person meetings and training. A strong, supportive team that's passionate about customer experience, sales, and retention, with a willingness to collaborate, share knowledge, and support each other's success. Our Culture and Values: At arenaflex, we're proud of our culture and values, which are built on a foundation of empathy, inclusivity, and respect. We believe in: Empowering our customers, employees, and communities to thrive and grow, with a focus on diversity, equity, and inclusion. Fostering a culture of innovation, creativity, and continuous learning, with a willingness to experiment, take risks, and learn from failure. Building strong, meaningful relationships with our customers, employees, and partners, with a focus on trust, transparency, and open communication. Driving growth, retention, and customer satisfaction, with a focus on delivering exceptional customer experiences that meet or exceed customer expectations. How to Apply: If you're passionate about customer experience, sales, and retention, and you're looking for a career that offers more than just a job, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss your qualifications further. Equal Employment Opportunity: arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives, and we're proud to provide a work environment that's collaborative, inclusive, and empowering. Apply for this job