Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at arenaflex

Introduction to arenaflex Imagine being part of a dynamic team that empowers people to live, work, and play by connecting them to what brings them joy. At arenaflex, we drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our community. As a leader in the industry, we anticipate, lead, and believe that listening is where learning begins. Our team is built on a foundation of trust, community, and celebration, and we're committed to making a positive impact in the world. Job Overview In this exciting role, you'll have the opportunity to deliver exceptional customer experiences to our valued customers, leveraging your superior sales and customer service skills and excitement for technology. As a Customer Sales and Service Representative at arenaflex, you'll be the face of our company, providing top-notch support and solutions to our customers. With your passion for technology and customer-centric approach, you'll be an integral part of our team, driving customer satisfaction and loyalty. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about arenaflex products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking For We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, taking a genuine interest in learning about your customers, their business challenges, and industry trends. You should thrive in a fast-paced environment, managing incidents and juggling multiple priorities with ease. Your empathy and communication skills should enable you to diffuse sensitive situations, and you should be driven to provide exceptional customer service. Essential Qualifications Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications Proven track record of meeting sales goals and building customer relationships Experience working in a remote or virtual environment Familiarity with arenaflex products and services Strong technical skills and ability to learn new systems and tools Career Growth and Development At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. We believe in promoting from within, and we're dedicated to helping you achieve your career goals. Work Environment and Company Culture Our company culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to be their authentic selves, and we celebrate our differences. We're committed to creating a collaborative, inclusive environment that fosters a sense of belonging and encourages everyone to contribute their best. As a remote employee, you'll be part of a virtual team that's connected and engaged, with regular opportunities for virtual meetings, training, and social events. Compensation and Benefits We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 per week, depending on your location and confirmed job-related skills and experience. You'll also be eligible for our award-winning total rewards package, which includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. As an incentive-based position, you'll have the opportunity to earn more based on your performance. Conclusion If you're a motivated and customer-focused individual who is passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Sales and Service Representative, you'll be an integral part of our team, driving customer satisfaction and loyalty. Don't miss out on this chance to join a dynamic and innovative company that's committed to making a positive impact in the world. Apply now and take the first step towards an exciting and rewarding career at arenaflex! Apply for this job