**Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join arenaflex as a Customer Service Agent - English Speaker (Part-Time / Night Shift). **About arenaflex** arenaflex is revolutionizing global transportation by harnessing cutting-edge technology to transform daily commutes and reduce humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. Our mission is to provide innovative solutions that make a real difference in people's lives, and we're looking for talented individuals like you to join our team. **What You'll Be Doing** As a Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex, you'll be the first point of contact for our customers in the USA, providing on-demand support through phone, email, and digital channels. Your primary responsibilities will include: * Offering first-line support to customers, resolving their queries quickly and effectively, and escalating issues when necessary * Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality * Fostering positive interactions in all communications, making sure customers feel understood and supported * Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs * Participating in training and briefings to gain expertise and understand client and contact centre requirements * Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations * Offering feedback and insights on areas that may lead to a poor customer experience * Embodying the values of arenaflex, ensuring these are reflected in your daily work **What Skills & Experience You'll Bring to Us** To succeed in this role, you'll need to possess the following skills and experience: * Fluent English: You have a high and fluent English (C2 level), both written and spoken * Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email * Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly * Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service * Eligibility: Be eligible to work in Spain **What We Offer** As a valued member of our team, you'll enjoy a range of benefits, including: * Starting date: 10th of February, 2025 * Contract: Temporary (6 months) * Salary: 9.743€ gross per year * Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed) * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based) * 24 holiday days per year on a full-time basis * Work Model: Hybrid working model * Location: Barcelona, Spain **Additional Benefits** As a member of our team, you'll also enjoy a range of additional benefits, including: * Employee Assistance Program - Free, confidential, and impartial guidance and support * Option to sign-up for Discounted Private Health Insurance * Referral Program: Refer a Friend and get a Referral bonus * Access to specialised LinkedIn training courses * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation * Best-in-class people engagement activities and programs * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment **About Our Culture** At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace where everyone feels included, valued, and empowered to contribute their best work. Our values are reflected in everything we do, from the way we interact with customers and clients to the way we support each other as a team. **Join Our Team** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you! Apply now to join our dynamic team as a Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex. Apply Job! **Note:** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work. Apply for this job