**Experienced Customer Service Associate – Delivering Exceptional Experiences at arenaflex**

At arenaflex, we're passionate about creating a world-class customer experience that sets us apart from the rest. As an Experienced Customer Service Associate, you'll be at the forefront of this mission, ensuring that every customer interaction is nothing short of delightful. If you're a people person with a passion for delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our commitment to excellence is reflected in everything we do, from our cutting-edge products to our world-class customer service. As a valued member of our team, you'll have the opportunity to make a real difference in people's lives while growing your skills and career. **Key Responsibilities:** As an Experienced Customer Service Associate, you'll be responsible for: * **Delivering Exceptional Customer Experiences**: Engage with customers, resolve issues, and answer questions to ensure a positive experience. Share best practices with team members to maintain a high level of service excellence. * **Providing Efficient Checkout Service**: Register sales on assigned cash register, collect cash, and distribute change as requested. Process voids, returns, rain checks, refunds, and exchanges as needed. * **Maintaining a Clean and Well-Merchandised Store**: Keep counters and shelves clean, take inventory, and maintain records. Check in and price merchandise as required or as directed by store manager or communicated by the shift leader. * **Implementing Asset Protection Procedures**: Identify and minimize profit loss by implementing company asset protection procedures. * **Ensuring Compliance with Laws and Regulations**: Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products. * **Constructing and Maintaining Displays**: Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions as directed. * **Providing Customer Service in the Photo Area**: Assist customers with digital passport photo service, poster print, and creative machine. Suggestively sell promotional photo products. * **Assuming Web Pick-up Responsibilities**: Monitor orders in Picture Care Plus, fill orders, and deliver orders to customers as they arrive at the store. * **Maintaining a Clean and Orderly Store**: Ensure a clean, neat, and orderly store condition and appearance. * **Complying with Company Policies and Procedures**: Maintain respectful relationships with coworkers and comply with all company policies and procedures. **Essential Qualifications:** * **High School Diploma or Equivalent**: Required. * **Excellent Communication and Interpersonal Skills**: Ability to engage with customers, resolve issues, and maintain a positive attitude. * **Basic Math Skills**: Ability to handle cash, process transactions, and maintain accurate records. * **Ability to Work in a Fast-Paced Environment**: Ability to multitask, prioritize tasks, and maintain a high level of productivity. * **Basic Computer Skills**: Ability to use store systems and equipment. **Preferred Qualifications:** * **Customer Service Experience**: Previous experience in customer-facing roles, preferably in retail or healthcare. * **Knowledge of Store Systems and Equipment**: Familiarity with store systems, including cash registers, inventory management, and photo equipment. * **Basic Knowledge of Asset Protection Procedures**: Familiarity with company asset protection procedures and laws regarding regulated products. **Skills and Competencies:** * **Exceptional Customer Service Skills**: Ability to deliver a distinctive and delightful customer experience. * **Communication and Interpersonal Skills**: Ability to engage with customers, resolve issues, and maintain a positive attitude. * **Basic Math Skills**: Ability to handle cash, process transactions, and maintain accurate records. * **Time Management and Organization Skills**: Ability to multitask, prioritize tasks, and maintain a high level of productivity. * **Basic Computer Skills**: Ability to use store systems and equipment. **Career Growth Opportunities and Learning Benefits:** As an Experienced Customer Service Associate at arenaflex, you'll have the opportunity to: * **Develop Your Skills**: Receive training and development opportunities to enhance your customer service, communication, and interpersonal skills. * **Grow Your Career**: Progress to leadership roles or specialized positions within the company. * **Learn from Experienced Colleagues**: Collaborate with experienced team members to learn best practices and gain insights into the industry. * **Participate in Company-Wide Initiatives**: Contribute to company-wide initiatives and projects that drive innovation and growth. **Work Environment and Company Culture:** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As an Experienced Customer Service Associate, you'll be part of a dynamic team that: * **Values Customer Service**: Prioritizes delivering exceptional customer experiences and maintaining a high level of service excellence. * **Fosters a Positive Work Environment**: Encourages open communication, collaboration, and teamwork. * **Supports Professional Development**: Provides training and development opportunities to enhance your skills and career. * **Celebrates Diversity and Inclusion**: Values diversity, equity, and inclusion in all aspects of the business. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * **Competitive Hourly Rate**: A competitive hourly rate that reflects your skills and experience. * **Benefits Package**: A comprehensive benefits package that includes medical, dental, and vision insurance, as well as paid time off and holidays. * **Perks and Discounts**: Access to exclusive perks and discounts on arenaflex products and services. * **Opportunities for Advancement**: Opportunities to progress to leadership roles or specialized positions within the company. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to become an Experienced Customer Service Associate at arenaflex and join a team that's dedicated to making a difference in people's lives. Apply for this job