**Experienced Customer Service Representative – Retail and Fuel Sales**

At arenaflex, we are committed to providing exceptional customer experiences at our retail stations, where we sell gasoline and convenience products. As a key member of our team, you will play a vital role in delivering outstanding service, ensuring customer satisfaction, and upholding the arenaflex image standards. If you are a self-motivated, dependable, and team-oriented individual with a positive work attitude, we encourage you to apply for this exciting opportunity. **Job Expectations:** As an Experienced Customer Service Representative, you will be responsible for maintaining a high level of customer satisfaction, ensuring a safe and clean work environment, and adhering to arenaflex policies and procedures. Your key responsibilities will include: * Maintaining courteous, professional contact with co-workers, customers, vendors, and the community at large. * Maintaining neat appearance and good personal hygiene in compliance with arenaflex image standards. * Supporting and following established safety, security, quality guidelines, as well as arenaflex's policies, procedures, practices, and programs. Reporting accidents or incidents to the manager immediately. * Preserving the safety of self, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process. * Ensuring food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage, and disposal procedures. * Following federal law and company standards on carding customers for all age-restricted products sold at the stations. * Working professionally with vendors and contractors. * Regular and punctual attendance is expected. * Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products. **Essential Functions:** As an Experienced Customer Service Representative, you will be responsible for providing exceptional guest service, conducting point-of-sale activities accurately and safely, and maintaining a clean and organized work environment. Your key responsibilities will include: * Providing exceptional guest service, being courteous, always greeting and thanking all customers while making eye contact. * Conducting all point-of-sale activities accurately and safely while adhering to arenaflex guidelines and procedures, including retail and fuel sales transactions completed through multiple forms of payment. * Maintaining cash drawer to be at or below maximum level, securing all funds in safe, and performing cashier reconciliation at each end of shift to ensure accurate management of sales. Arenaflex cash handling policies, guidelines, and procedures are followed consistently. * Performing consistent station cleaning of the indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable. * Preparing food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. * Actively promoting store specials and other marketing programs. * Cross-checking price of delivered goods for accuracy. * Distributing delivered goods in an orderly manner throughout the store and continuously ensuring shelves are full of products, including both the retail space and cooler locations in the store. * Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only). * May perform other duties as assigned by management. **Requirement/Qualifications:** To be successful in this role, you will need to possess the following qualifications: * Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. * Strong attention to detail. * Ability to handle challenging situations professionally and exercise exceptional judgment. * Ability to work both independently and in team settings. * Must possess required up-to-date food handling certificates, as required by law (in specific locations only). * Cooking/Restaurant experience preferred. **Supervisor Responsibilities:** This position has no supervisory responsibilities. **Travel:** Rare, limited to required training and coverage for nearby stations. **Physical Demands:** The physical demands of this role include: * Ability to stand and walk for long periods of time on hard and uneven surfaces. * Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. * Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. * Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. * Periodic exposure to all outdoor conditions during daylight hours. * Moderate exposure to walk-in coolers and freezers at 34 F or lower. * Frequent handwashing and attention to personal cleanliness standards. **Age Requirements:** * Must be at least 18 years of age or older to work in California and Oregon locations. * Must be at least 21 years of age or older to work in Washington locations. * Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. * Must be at least 21 years of age or older to work in Management positions. **Benefits:** As an arenaflex employee, you will be eligible for the following benefits: * Full-time & Part-time shifts available * Direct Deposit with competitive weekly pay * Health & Wellness packages available for purchase * Education reimbursement program * Shift Differential Pay for select shifts and job titles * Management Bonus Program * Loyalty Service time Program * Commuter benefit Program **Compensation Range:** $17.00 - $18.00 **Equal Opportunity Employer:** arenaflex is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. **Accommodations:** We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at [email protected]. **Apply Now:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply for this job