**Experienced Customer Service Associate – Delivery Station Support**

At arenaflex, we're revolutionizing the way we deliver customer experiences. As a Delivery Station Customer Service Associate, you'll play a vital role in ensuring our customers receive their packages on time, as promised. This is more than just a job – it's an opportunity to make a real difference in people's lives and be part of a team that's shaping the future of logistics and customer service. **About arenaflex** arenaflex is a leading e-commerce company that's committed to being Earth's most customer-centric company. We're passionate about innovating and providing best-in-class customer support as we expand our logistics products and services. Our mission is to exceed customer expectations by delivering exceptional experiences every time. We're a team of smart, passionate people who are building new products and services every day on behalf of our customers. **The Role** As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Your role will be to provide in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. You'll also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, in addition to communicating via phone and email * Empathizing with and prioritizing customer needs * Upholding company values and respecting every customer * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding appropriately to the issues that customers present * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the appropriate customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **Performing the Following Tasks** * Carry, lift, push, and pull up to 49 pounds * Frequently push, pull, squat, bend, and reach * Stand and walk during shifts lasting up to 12 hours * Work in an environment where the noise level varies and can be loud (hearing protection will be provided) * Work in an environment where the temperature may vary due to outside weather conditions and is not controlled **A Day in the Life** You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. **Operating at the Heart of arenaflex's Logistics** You'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. **About the Team** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Requirements** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools **Preferred Qualifications** * Bachelor Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and Google Suite * Familiarity with customer service software and tools **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Leadership development programs * Career advancement opportunities * Access to industry-leading training and development resources **Work Environment and Company Culture** We're proud of our inclusive and supportive work environment, where everyone has the opportunity to grow and succeed. Our company culture is built on the values of: * Customer obsession * Ownership * Invention * Are and Frugality * Long-term thinking **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Base pay ranging from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package * Full range of medical, financial, and/or other benefits **How to Apply** If you're passionate about delivering exceptional customer experiences and want to be part of a team that's shaping the future of logistics and customer service, apply now! Visit our career site to learn more and submit your application. Apply Job! Apply for this job