**Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex**

**Join arenaflex's dynamic team as a Customer Service Associate, working nights and weekends in a full-time capacity. As a key member of our Seller Operations team, you will play a vital role in delivering exceptional customer experiences to our valued sellers and customers.** **About arenaflex** arenaflex is a leading provider of innovative solutions in the live event industry. Our mission is to revolutionize the way people connect with events, and we're committed to delivering elite service to our customers and partners. With a passion for live events and a drive for excellence, we're seeking a talented Customer Service Associate to join our team. **The Opportunity** As a Customer Service Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will take calls and respond to emails on a broad range of event and order-related questions, ensuring that we provide exceptional service to both our sellers and customers. Your role will be to proactively identify potential order issues, find solutions to problems, and provide real-time assistance to our customers. **How Your Role Expectations Will Progress** As a Customer Service Associate, your role expectations will progress as follows: **Seller Operations Associate (30 days in)** * Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. **Seller Operations Associate (60 days in)** * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. **Seller Operations Associate (90 days in)** * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring** * Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * Interest in the live event space and an eager to learn attitude. **Work Environment and Company Culture** arenaflex is committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about live events and dedicated to delivering exceptional service to our customers. As a Customer Service Associate, you will be part of a supportive and fast-paced team that values open communication, creativity, and teamwork. **Work Schedule** * The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. * Hybrid model, not fully remote. 3 days in-office and 2 days at home. * Hours: + 1:30pm-10:00pm, with Tuesday/Wednesday off. + 1:30pm-10:00pm, with Wednesday/Thursday off. **Compensation and Benefits** * $40,000 base salary with overtime eligibility. * Bi-annual bonuses. * Annual equity grant. * Overtime eligibility for any hours worked over 40/week. **Why Join arenaflex?** * Opportunity to work in a dynamic and innovative company. * Collaborative and supportive team environment. * Professional growth and development opportunities. * Competitive compensation and benefits package. * Flexible work schedule with a hybrid model. **How to Apply** If you're passionate about live events and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Key Responsibilities * Manage transactions and relationships with valued sellers and customers. * Take calls and respond to emails on a broad range of event and order-related questions. * Proactively identify potential order issues and find solutions to problems. * Provide real-time assistance to customers. * Investigate instances in which customer experience has been affected and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention. Essential Qualifications * Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * Interest in the live event space and an eager to learn attitude. Preferred Qualifications * Experience in customer service or a related field. * Knowledge of ticket marketplaces and the live event industry. * Strong analytical and problem-solving skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. Career Growth Opportunities and Learning Benefits * Professional growth and development opportunities. * Collaborative and supportive team environment. * Flexible work schedule with a hybrid model. * Competitive compensation and benefits package. * Opportunity to work in a dynamic and innovative company. Work Environment and Company Culture * arenaflex is committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. * Our team is passionate about live events and dedicated to delivering exceptional service to our customers. * We value open communication, creativity, and teamwork. Compensation, Perks, and Benefits * $40,000 base salary with overtime eligibility. * Bi-annual bonuses. * Annual equity grant. * Overtime eligibility for any hours worked over 40/week. * Flexible work schedule with a hybrid model. * Competitive compensation and benefits package. How to Apply * Please submit your application through our website. * We'll be in touch to discuss your qualifications further. * Equal employment opportunity employer and welcomes applications from diverse candidates. * Committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job