**Experienced Customer Service Coordinator – Remote Customer Support Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex family as an Experienced Customer Service Coordinator on our Remote Customer Support Team. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and promoting arenaflex's products and services. **Why Join arenaflex?** At arenaflex, we believe that our employees are the backbone of our success. We offer a dynamic work environment that fosters growth, innovation, and inclusivity. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. **Job Responsibilities:** As an Experienced Customer Service Coordinator, you will be responsible for: * Providing exceptional customer service via phone, email, and chat, resolving issues efficiently, and promoting arenaflex's products and services * Interacting with customers in a courteous, efficient, and professional manner * Promoting and selling arenaflex's products and services to the traveling public or freight forwarders * Providing assistance with passenger check-in and load acceptance * Interpreting authority's guidelines and requirements for domestic and international journeys or shipment shipments * Meeting and dispatching planes within set-up times * Providing assistance to distressed passengers and customers * Protecting arenaflex's business assets and revenue * Ensuring a safe journey for our customers * Possessing the physical capability and dexterity to perform various job-related duties * Using organizational skills to perform multiple tasks within a limited timeframe * Being self-motivated and requiring minimum supervision * Responding and assisting during safety and emergency situations * Following internal and external regulations and procedures * May be required to drive and operate air stairs to various types of aircraft to enplane and deplane passengers * Responsible for the overall performance within the work location and may be required to lead and direct the work of other employees * May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities **What You'll Need for Success:** To excel in this role, you'll need: * A high school degree or GED * The ability to read, write, fluently speak, and understand the English language * Bilingual language skills are required in some locations * An applicable valid driver's license as required by local authorities * Must satisfy FAA criminal history checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable * Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable * Ability to work abnormal and/or prolonged hours, including weekends and holidays * Must be willing to work on a regular and timely basis **What You'll Get:** As a valued member of our team, you'll enjoy: * Travel Perks: Explore the world with arenaflex's extensive network of over 6,800 daily flights to 365 destinations * Health Benefits: Access comprehensive health, dental, prescription, and vision benefits on day one * Wellness Programs: Take advantage of our well-being programs, including digital health visits, flexible spending accounts, and more * 401(k) Program: Available upon hire, with company contributions to your 401(k) program after one year * Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more **Join the arenaflex Family:** At arenaflex, we're committed to creating an inclusive and diverse work environment that fosters growth, innovation, and excellence. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us achieve our mission to deliver exceptional customer experiences. **Apply Now:** Ready to embark on a new journey with arenaflex? Apply now to join our Remote Customer Support Team as an Experienced Customer Service Coordinator. Apply for this job